Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with over $800 million in sales and we employ more than 5,800 people in facilities spanning the globe.  

Brands under the Workwear Outfitters umbrella include Red Kap®, Bulwark®, Image Authority®, Kodiak®, Terra®, Liberty ®, Work Authority®, Workrite® Fire Service, Chef Designs®, Criticore®, OOBE®, and Horace Small®.  Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel.  

Our Purpose: “We champion and empower workers who make our world work better”  

Major benefits include medical, vision and dental, Life and Disability coverage.  

Other benefits include: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others.  

 
2ND SHIFT: MONDAY - THURSDAY; 3:00PM - 1:30AM
MAY BE REQUIRED TO WORK OVERTIME ON FRIDAYS DEPENDING ON BUSINESS NEEDS.

Job Description: The Supervisor, RES reports to the Customization Manager and is responsible for providing leadership, direction, and efficient workflow within the distribution center's Customization area.  

Job Title: Supervisor, RES            Department: Customization 

Reports to: Manager, Customization        Effective Date: 

Job Summary:  This position oversees order processing, order allocation, customization documentation, payroll, contractor trim inventory, staffing, scheduling, and employee performance. 

Supervisory Responsibilities: The Supervisor works closely with Customer Service and other departments to ensure orders are entered correctly, shipped and billed on time, inventory is accurately received, and daily departmental operations are completed efficiently and effectively. 

Duties/Responsibilities:  

Provide leadership, direction, and oversight for the Customization Department within the distribution center. 

Oversee daily order processing activities to ensure orders are completed accurately and efficiently. 

Coordinate with Order Allocation to ensure all orders are properly allocated and shipped and billed on time. 

Work closely with Customer Service to ensure orders are entered correctly and contain accurate information required for shipping. 

Monitor customization documents for accuracy, completeness, and compliance with established procedures. 

Identify and resolve order processing or documentation issues that may impact shipping or billing deadlines. 

Oversee departmental payroll activities and ensure employee time records are accurate and completed according to established procedures. 

Oversee the receipt and management of contractor trim inventory. 

Ensure trim inventory is received accurately and in accordance with applicable Purchase Orders. 

Review inventory receipts and address discrepancies between received materials and purchase order requirements. 

Supervise, lead, coach, and support department staff. 

Coordinate employee work schedules, staffing, and vacation requests to ensure daily operations and workload requirements are met. 

Monitor department workflow and adjust staffing or priorities as needed to meet deadlines. 

Train and develop employees to ensure they understand departmental procedures a 

Required Skills/Abilities:  

Strong leadership and communication skills. 

Ability to train, coach, and assist associates effectively. 

Ability to understand and communicate Active Pick procedures and work instructions. 

Strong attention to detail and accuracy. 

Ability to prioritize work and balance changing daily workflow. 

Ability to work effectively in a fast-paced warehouse environment. 

Good problem-solving and decision-making skills. 

Ability to identify picking errors and workflow issues. 

Ability to meet productivity and accuracy goals. 

Ability to work independently while supporting the supervisor and department team. 

Basic computer skills and ability to complete work reports. 

Ability to follow written and verbal instructions. 

Ability to communicate effectively with associates, supervisors, and other departments. 

Education and Experience: 

High school diploma or GED required. 

Associate or bachelor’s degree in business administration, Supply Chain Management, Logistics, Operations, or a related field preferred. 

Additional training or education in supervision, leadership, inventory management, or distribution operations is a plus. 

3–5 years of experience in distribution, warehouse operations, customization, order processing, inventory control, or a related field. 

Previous supervisory or management experience required or strongly preferred. 

Experience supervising employees and coordinating daily departmental workflow. 

Experience in a distribution center or similar operational environment strongly preferred. 

Physical Requirements:  

Ability to stand and walk throughout the distribution center as needed. 

Ability to sit and work at a computer for extended periods. 

Ability to regularly move between office, warehouse, and customization work areas. 

Ability to bend, stoop, reach, and move around the work environment as required. 

Ability to occasionally lift, carry, push, or pull materials or inventory as required by the department. 

Ability to visually inspect inventory, trim, order documentation, labels, and computer information for accuracy. 

Ability to work in a distribution center environment with varying temperatures, noise levels, and other typical warehouse conditions.