About this Supervisor General Merchandise role at Pick n Pay
It's fun to work in a company where people truly BELIEVE in what they're doing!
The GMD Supervisor is responsible for overseeing the daily operations of the General Merchandise Department at Pick n Pay. The role involves supervising staff, ensuring effective merchandising and stock control, maintaining high standards of customer service, and achieving departmental sales and operational targets. The GMD Supervisor ensures that merchandise is correctly displayed, priced, replenished, and available to customers while adhering to company policies, procedures, and health and safety standards.Grade 12 (Matric) or an equivalent qualification.
Previous retail experience, preferably in a supervisory role.
Experience in stock control, merchandising, and inventory management.
Good communication and interpersonal skills.
Strong leadership and team management abilities.
Basic computer literacy and experience with retail systems.
Good numerical and administrative skills.
Ability to work shifts, weekends, and public holidays when required.
Strong customer service and problem-solving skills.
Department Operations
Oversee the daily operations of the General Merchandise Department.
Ensure the department is clean, organised, and well presented.
Monitor staff attendance, punctuality, and productivity.
Allocate daily tasks and ensure that departmental duties are completed.
Stock Control and Inventory Management
Monitor stock levels and ensure shelves are replenished regularly.
Conduct stock counts and investigate stock discrepancies.
Monitor slow-moving, damaged, missing, and excess stock.
Ensure proper receiving, storage, handling, and rotation of merchandise where applicable.
Follow up on stock shortages and coordinate replenishment orders.
Merchandising and Sales
Ensure products are displayed according to Pick n Pay merchandising standards.
Check that shelf labels, promotional displays, and prices are correct.
Implement promotional campaigns and seasonal displays.
Monitor product availability and identify opportunities to improve sales.
Ensure merchandise is attractively presented and easy for customers to locate.
Staff Supervision and Development
Supervise, guide, and motivate departmental employees.
Train staff on merchandising standards, customer service, and operational procedures.
Monitor employee performance and provide feedback.
Assist with resolving staff-related operational issues.
Promote teamwork, discipline, and accountability.
Customer Service
Ensure customers receive friendly, efficient, and professional service.
Handle customer queries, complaints, and product-related concerns.
Assist customers with product availability and enquiries.
Escalate unresolved complaints to the appropriate manager.
Administration and Reporting
Prepare and maintain departmental reports as required.
Monitor sales performance, stock losses, and departmental targets.
Report stock discrepancies, damaged goods, and operational challenges.
Ensure accurate completion of stock control and merchandising documentation.
Health, Safety and Loss Prevention
Ensure compliance with store safety, security, and loss-prevention procedures.
Monitor potential theft, stock losses, and suspicious activities.
Ensure aisles and displays remain safe and accessible.
Report hazards, damaged equipment, and incidents to management.
Follow company procedures for handling damaged and expired goods, where applicable.
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