Company :

Job Description : 

Applicants must be authorized to work in the U.S. independently. At this time, we do not offer visa sponsorship for this role.

This position is a Hybrid role working at our Wilmington, DE location.

The Summer 2027 Client Management & Sales Undergraduate Internship provides students with an exciting opportunity to gain hands-on experience in a fast-paced, client-facing environment while developing critical business, relationship management, sales, and healthcare industry knowledge. This internship is designed to support the development of the next generation of business professionals through direct exposure to client management, sales strategy, customer service excellence, and healthcare relationship management.

As a member of the Client Management & Sales team, the intern will work alongside experienced professionals responsible for managing client relationships, supporting broker partnerships, and driving strategic initiatives that enhance the customer experience. Participants will gain valuable insight into how Highmark serves its clients and members through consultative relationship management, cross-functional collaboration, and innovative business solutions.

The program provides hands-on training and exposure to a variety of career opportunities within Client Management, Sales, Account Management, Customer Experience, Healthcare Operations, and Business Strategy. Interns will collaborate with internal and external stakeholders while helping support initiatives designed to strengthen client and broker relationships, improve member outcomes, and drive business performance.

Participants will have the opportunity to engage in client and broker meetings, support relationship management strategies, gain exposure to world-class customer service practices, and develop an understanding of the many functions that support the health insurance industry, including customer service, claims, enrollment, underwriting, legal, product, and operations. Additionally, interns will have the opportunity to contribute to emerging Artificial Intelligence initiatives focused on improving internal efficiencies and delivering enhanced experiences for customers and members.

This internship is ideal for highly curious, motivated students who enjoy problem-solving, relationship building, and driving meaningful change while gaining a comprehensive understanding of the healthcare and insurance industry.

SUMMARY OF JOB RESPONSIBILITIES 

This job has the goal of providing the opportunity to acquire practical experience through direct exposure to the related business line(s) and to develop the next generation of diverse business professionals.  To that end, the program will provide hands-on training and experience in the business line, expose the various career opportunities in the business line and related areas, and prepare participants for positions in the business.

Typical responsibilities include, providing services to the day-to-day operating objectives of the assigned area, participating in projects and programs appropriate to the needs of the assigned area, participating in the planning and implementation of projects and initiatives, conducting research and reporting including recommendations or proposals for action.

REQUIRED QUALIFICATIONS 

• Full or part-time enrollment in an accredited college or university baccalaureate program.

ESSENTIAL JOB FUNCTIONS 
1. Communicate effectively while interacting directly with colleagues, clientele, and/or other internal or external constituencies in the planning of assignments and the resolution of day-to-day operational problems. 

2. Under supervision, provide entry-level professional services as appropriate to the day-to-day operating objectives of the area.  Receives guidance, training, and mentoring from senior personnel in planning and carrying out activities and assignments.

3. Undertake and/or participates in projects and programs designed to develop professional skills and expertise appropriate to the needs of the organization. 

4.  Participate in the planning and implementation of unit projects and initiatives within area of expertise and ability. 

5. As specifically requested by management, conduct research and reporting inclusive of recommendations or alternative proposals for action. 

6. Undertake related studies or enrichment programs as appropriate to the specific objectives of the operating unit. 

7. Perform miscellaneous job-related duties as assigned. 

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice