About this Studio Operations and Communications Associate role at Heyrowan

Heyrowan · Hybrid · Larchmont, NY

We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate.

The Studio Operations & Communications Associate supports the execution and coordination of Studio Operations systems and initiatives across Rowan studios. As a key partner to the Director of Retail Operations, this role helps translate operational priorities into organized, timely execution across studios and cross-functional teams.

The Studio Operations & Communications Associate will manage day-to-day communications and tasking, support project coordination, maintain operational trackers and resources, and monitor completion and follow-up. The role will also support Visual Merchandising and other initiatives that require in-studio execution.

The ideal Studio Operations & Communications Associate is highly organized, detail-oriented and comfortable managing multiple priorities in a fast-paced retail environment. They are a strong communicator, proactive problem solver and systems-oriented thinker who can identify gaps, follow through on details and escalate issues appropriately.

What you'll be doing:

Studio Communications

Manage day-to-day Yoobic administration and execution, including communications and tasking.
Build, schedule and maintain missions and training courses.
Monitor completion and follow up on outstanding studio tasking.
Support operational communications and ensure studio-facing materials are accurate and delivered on schedule.

Studio Operations Support

Monitor studio compliance with established operational processes and identify recurring operational issues.
Maintain SOPs, FAQs, job aids and other operational resources, ensuring documentation is current and appropriately versioned.
Support continuous improvement by gathering and surfacing studio feedback and operational insights.

Assist with studio implementation of VM updates including coordination, communication, execution and follow up.
Travel to studios as needed to support VM execution, project launches and other operational initiatives.

Project & Workflow Management

Maintain Asana projects, tasks, trackers, deadlines and dependencies.
Track deliverables on operational projects and follow up with stakeholders to keep work moving forward.
Support coordination of operational initiatives and escalate risks, delays or recurring issues to the Director of Retail Operations.

And other duties as assigned.

What you bring to the table:

2–4 years of experience in retail operations, field operations, project coordination, business operations or a related field.
Experience supporting multi-location retail or service environments preferred.
Strong organizational and project-management skills with exceptional attention to detail.
Comfortable managing multiple projects and deadlines simultaneously.
Strong written and verbal communication skills.
Proficiency with Google Workspace and project-management tools.
Experience with Asana, Yoobic or similar workflow/communication platforms preferred.
Comfortable working with spreadsheets, operational data and reporting.
Ability to identify issues, prioritize work and escalate appropriately.
- Ability to work independently while partnering closely with cross-functional teams.

Full-Time Benefits and Perks:

Medical/Dental/Vision Health Plans
Long-term Disability
Life Insurance
401k and Roth IRA Plans
Paid Parental Leave
Open PTO policy
Employee discounts on our amazing products!

About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”.

Check us out on CNBC's How I Made It

Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com)

How Rowan Has Created a New Pathway for Nurses

Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

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About this Studio Operations and Communications Associate role at Heyrowan

What you'll be doing:

Manage day-to-day Yoobic administration and execution, including communications and tasking.

Build, schedule and maintain missions and training courses.

Monitor completion and follow up on outstanding studio tasking.

Support operational communications and ensure studio-facing materials are accurate and delivered on schedule.

Studio Operations Support

Monitor studio compliance with established operational processes and identify recurring operational issues.

Maintain SOPs, FAQs, job aids and other operational resources, ensuring documentation is current and appropriately versioned.

Support continuous improvement by gathering and surfacing studio feedback and operational insights.

Assist with studio implementation of VM updates including coordination, communication, execution and follow up.

Travel to studios as needed to support VM execution, project launches and other operational initiatives.

Project & Workflow Management

Maintain Asana projects, tasks, trackers, deadlines and dependencies.

Track deliverables on operational projects and follow up with stakeholders to keep work moving forward.

Support coordination of operational initiatives and escalate risks, delays or recurring issues to the Director of Retail Operations.

What you bring to the table:

Full-Time Benefits and Perks:

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