At Sun Life, we’re driven by our Purpose: helping our  Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.  

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

Job description (heading) /  Description du poste (titre) 

• The student will provide valuable support by assisting the team to manage content updates, coordinate translation requests, and contribute to procedural and knowledge management activities. This role would be well suited to a student who is organized, comfortable working with digital tools, and able to communicate clearly with team members. 

Preferred skills (heading) / Compétences particulières (titre) 

• Strong computer skills, including confidence working with shared collaboration platforms and Microsoft applications. 

• Attention to detail to ensure content is transferred, formatted, and submitted accurately. 

• Good organizational skills to manage multiple requests, track progress, and meet deadlines. 

• Clear written and verbal communication skills when asking questions, confirming requirements, and providing updates. 

• Ability to follow documented processes and escalate issues when clarification is needed. 

Qualifications (heading) / Compétences (titre) 

• Knowledge management experience or an interest in content organization, documentation, and process improvement. 

• French language skills would be considered an asset, particularly for supporting translation-related activities. 

Responsibilities (heading) / Responsabilités (titre) 

• Support lift-and-shift activities by moving existing content into Athena accurately and consistently. 

• Submit translation requests through Broca and track requests to ensure they are completed on time. 

• Review content for completeness, formatting consistency, and alignment with established standards before submission or publication. 

• Help maintain organized records of content updates, translation requests, and completed work. 

• Provide general administrative and coordination support for knowledge management initiatives as needed. 

• Support process updates and enhancements through the migration of One Note or opportunities identified through continuous improvement 

• Develop metrics and dashboard updates on Athena usage to drive further enhancements to Athena or priority areas to address 

• Document the team procedures to update Athena and maintain currency of Athena 

• May assist in developing enhanced solutions for process update requests. 

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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