Agency

Department

Who We Are 

Job Description Summary

The Student Development Specialist III is responsible for case management with individual students seeking services and support, communicating cases to office staff and departmental staff as needed and appropriate, monitoring cases for trends and taking suitable action, and connecting/networking Student Assistance Services to University Colleges, Departments, and Services. This position will provide support to the Critical Incident Response Team.

Responsibilities

Consultation and Support

• Engages in individual developmental and/or educational conversations with students. Appropriately refers to university and community resources and services. Meets, refers, and follows-up with students regarding general questions, concerns, and/or needs. Examples include, but are not limited to concerning behavior, relationship issues, student rules/grievances, absences, crisis/emergency situations and transition issues. Consults with faculty, staff, and parents on topics including, but not limited to concerning behavior, university/community resources, student rules, and absences.

Critical Incident Response Team Support

• Serves as a follow-up support for the Critical Incident Response Team (CIRT) members. Receives CIRT cases from on-call team members after immediate assistance is provided and performs the necessary follow-up services to assist students.

Area Operations

• Document student interactions using software and/or databases provided. Complete and document appropriate assessments of student needs and concerns. Coordinates assigned programming such as Silver Taps, Former Foster initiatives or Pocket Pantry program. Provides training and presentations for campus stakeholders.

University/Division/Department Duties

• Serves as a representative on Department, Division, and University committees and task forces, at events, and to department stakeholders as assigned.  Perform other duties as assigned.

Qualifications

Required Education & Experience:

• Bachelor’s degree or any equivalent combination of education and experience.

• Three years’ experience in student affairs work or related specialty area, with two years of experience in Student Affairs.

Preferred Qualifications:

• Master’s degree in student affairs, counseling or related field.

• Experience with case management in a higher education setting.

Knowledge, Skills, and Abilities:

• Attention to detail. 

• Dependability. 

• Excellent oral and written communication skills.

• Willingness to work as part of a team to aid students. 

• Ability to multi-task and work cooperatively with others.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.   

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums 

• 12-15 days of annual paid holidays   

• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month  

• Automatic enrollment in the Teacher Retirement System of Texas 

• Health and Wellness: Free exercise programs and release time  

• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more   

• Educational release time and tuition assistance for completing a degree while a Texas A&M employee  

• Living Well, a program at Texas A&M that has been built by employees, for employees 

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.  

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume’ or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.