About this Strategic Service Account Manager role at GEA
GEA · Onsite · Wommelgem
GEA is one of the world's leading suppliers of process technology, components, and sustainable solutions for the pharmaceutical, food and beverage industries. With operations in more than 50 countries, GEA supports customers in improving efficiency, productivity, and sustainability throughout their manufacturing processes.
Within our Pharma & Food Applications Division in Belgium, we deliver innovative processing solutions and lifecycle services that help customers maximize the performance of their equipment and production assets. To support the continued growth of our Service business, we are looking for a Strategic Service Account Manager to join our team in Wommelgem.
Within our Pharma & Food Applications Division in Belgium, we deliver innovative processing solutions and lifecycle services that help customers maximize the performance of their equipment and production assets. To support the continued growth of our Service business, we are looking for a Strategic Service Account Manager to join our team in Wommelgem.
Responsibilities / Tasks
As a Strategic Service Account Manager (SSAM), you will be the strategic owner of the after-sales relationship for a portfolio of key customers. Acting as the primary point of contact for all service-related matters, you will ensure customer satisfaction while driving sustainable service business growth throughout the entire equipment lifecycle.
You will serve as the interface between the customer and GEA's global service organization, coordinating activities across Service Sales, Customer Support, Engineering, Field Service, Spare Parts, and Project Management teams to deliver an outstanding customer experience and maximize the value of customers' installed equipment.
Key Responsibilities
Strategic Customer Relationship Management
- Own and develop the global service relationship with assigned key accounts.
- Build long-term partnerships with customer stakeholders at operational, technical, and management levels.
- Develop and execute strategic account plans aligned with customer business objectives.
- Ensure a seamless transition from new equipment projects to lifecycle service activities.
- Act as the customer's advocate within GEA while balancing business objectives.
- Manage service-related escalations and drive effective resolution.
Service Sales & Business Development
- Drive profitable growth across the complete GEA service portfolio.
- Identify new opportunities within the installed base.
- Prepare and present technical and commercial proposals.
- Negotiate commercial terms and delivery expectations.
- Manage a healthy CRM opportunity pipeline and support forecasting activities.
- Deliver Order Intake, Revenue, and Profitability targets.
Technical Consulting & Project Coordination
- Develop a strong understanding of GEA technologies and customer processes.
- Provide first-level technical guidance and support.
- Translate customer needs into effective internal solutions.
- Coordinate expertise from Engineering, Product Management, Customer Support, and Field Service teams.
- Monitor the execution of strategic service projects and ensure customer commitments are met.
- Promote best practices to improve equipment reliability, performance, and productivity.
Digitalization & Continuous Improvement
- Promote the adoption of GEA's digital service platforms and connected solutions.
- Support customer onboarding and implementation of digital monitoring and predictive maintenance tools.
- Identify opportunities to enhance customer experience through digital services.
- Contribute to continuous improvement initiatives and maintain accurate CRM and Installed Base data.
- Gather market intelligence on customer needs, competitor activities, and industry trends.
Your Profile / Qualifications
- Bachelor's Degree in Mechanical Engineering, Industrial Engineering, or a related technical discipline, or equivalent experience.
- Minimum 5 years of experience in Service Sales, Aftermarket Sales, Technical Sales, Customer Support, or Account Management within an industrial equipment environment.
- Experience in pharmaceutical, food processing, or industrial manufacturing industries is highly desirable.
- Proven track record in strategic account management and customer relationship development.
Skills & Competencies
- Strong technical aptitude and problem-solving abilities.
- Excellent commercial, negotiation, and business development skills.
- Customer-centric mindset with a strong sense of ownership.
- Strategic thinking and long-term relationship-building capability.
- Strong communication and presentation skills.
- Ability to influence and collaborate effectively within a global matrix organization.
- Proficiency in CRM systems, SAP, and Microsoft Office.
- Professional proficiency in English is required.
- Knowledge of French, Dutch, or other European languages is considered an asset.
What We Offer
- A strategic and highly visible role within a leading international technology company.
- The opportunity to work with key global customers in the Pharma & Food industries.
- A dynamic, innovative, and customer-focused environment.
- International exposure and career development opportunities.
- A competitive compensation and benefits package.
Additional Information
- Location: Wommelgem, Belgium
- Travel: Approximately 20% international travel
- Reporting Line: Director Service Sales / Head of Customer Service
Join GEA and help build long-term customer partnerships while creating sustainable value throughout the entire equipment lifecycle.
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