Employment Type

Closing Date

Job Title

Job Summary

Job Description

What You'll Do:

• Provide SRE leadership across Telstra Inventory platforms (TNI, Cramer-LI and TPD), ensuring reliable, resilient and efficient production services.
• Lead multi-location engineering and operations teams, setting priorities, support coverage and effective ways of working.
• Drive service reliability and continuous improvement, reducing customer-impacting incidents, improving recovery and strengthening resilience.
• Lead complex incident troubleshooting and response, including blameless post-incident reviews and permanent remediation of recurring issues.
• Partner with business, architecture, engineering, DevOps and operations teams to manage priorities, risks and dependencies.
• Identify and drive automation opportunities across operational tasks, reporting, remediation and support processes to reduce manual effort.
• Improve observability through dashboards, alerts and telemetry using logs, metrics and traces.
• Strengthen change and release management through operational readiness assessments, deployment support and rollback planning.
• Maintain runbooks and operational documentation, and drive knowledge transfer to reduce SME dependency and improve team self-sufficiency.
• Define and mature the DevOps/SRE operating model, including ownership, escalation, workload management and sustainable support coverage.
• Standardise operational practices, tooling and reporting across environments.
• Support capacity planning, environment readiness and operational risk management.
• Champion a proactive and measurable reliability culture, with a focus on sustainable workloads and continuous improvement.

About You:

• Minimum 5 years’ experience as an SRE Engineer, ideally supporting complex, business-critical production environments.
• Extensive Telstra Inventory domain knowledge, specifically TNI, Cramer-LI and TPD.
• Proven experience leading multi-location engineering and/or operations teams.
• Demonstrated experience managing critical production environments and driving service reliability and improvement initiatives.
• Strong experience in production incident management, root-cause analysis and problem management.
• Demonstrated experience with SRE/DevOps practices, including automation, observability, operational readiness and continuous improvement.
• Strong stakeholder management experience across business, architecture, engineering, DevOps and operations.