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About the Role & Team 

If you are reading this, we can guess two things about you: You love bringing technology to people, and you want an opportunity to make magic with the Disney Experiences team.  In a day at work, you may attend meetings to improve processes around the globe, troubleshoot integrations with the teams around safety systems and ride control systems, and gather requirements for new location requirements at new attractions.

As a Sr. Systems Analyst, your primary responsibility is to provide on-site support, training, troubleshooting, implementation and development as related to the asset management system (Maximo). Other responsibilities will include process support for the Worldwide Safety, Health, Engineering & Sourcing (WSHES) organization systems and technology.

You will report to the Sr Mgr-FOS System Reporting & DLR System Processes.

What You Will Do: 

• Managing project tasks for the deployment of Maximo related application across mobile and desktop environments 

• Facilitate training for supported systems with users at all levels 

• Assist users through training and knowledge sharing to enhance understanding and capabilities 

• Communicate system impairments, outages, and resolution to the user community 

• Grow team analysts through mentorship, sharing of best practices, and documenting solutions 

• Troubleshooting general systems maintenance tasks (i.e., creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.) 

• Identify and seek resolution to issues at all application/network/interface/technology/database levels of supported services 

• Leverage internal system tools to enhance capabilities for users and implement requirements for requested enhancements (no-code toolsets) 

• Working a variety of shifts to support deployment schedules 

• Proven ability to work independently with minimal supervision 

• Automate internal processes and increase the efficiency of recurring tasks 

• Guiding strategic initiatives for team analysts as Subject Matter Expert

Required Qualifications & Skills: 

• Proven Database experience utilizing SQL/Oracle query language, including writing complex queries 

• Self-starter with the ability to identify gaps/needs and work to improve/resolve through necessary channels 

• Understanding of business impacts and emergent issues, prioritizing risk to decrease resolution time 

• Strives to achieve high customer service satisfaction 

• Ability to complete/prioritize projects autonomously and communicate proactively to ensure leadership awareness 

• Detail-oriented with solid communication skills 

• Demonstrated partnering skills with local and distributed work teams 

• Flexibility to adapt to changing priorities in a dynamic environment 

• Provide after hours on-call support for the client group in a team rotation 

• Ability to be flexible with work schedule, including weekends and holidays 

• Comfortable with facilitating/speaking with small to large groups in meeting and training environments 

• Demonstrated problem solving skills, as well as continuous improvement process skills 

• Ability to analyze business solutions to recommend efficient technical needs

Preferred Qualifications & Skills: 

• Business Objects, Snowflake, Tableau or other reporting and data management experience 

• Experience in Enterprise Asset Management (particularly Maximo) 

• Experience with evaluating code based solutions (Java, Python, .Net) 

• 5+ years supporting technology implementations/customer support

Education: 

• Bachelor’s degree in Computer Science or technology related field, or equivalent experience.

Preferred Education: 

• Facilities Management certifications 

• ITIL Foundation certifications 

• Agile project management certifications

Additional Information  

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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