Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

This position is based in Lake Orion, Michigan, supporting dedicated transportation operations for General Motors. The operation plays a critical role in coordinating daily freight movement, managing driver activity, supporting customer requirements, and ensuring seamless communication between customers, drivers, and operational leadership.

Key Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership
• Monitor freight movement and proactively communicate shipment updates, delays, and service issues
• Support driver scheduling, attendance tracking, and staffing requirements
• Ensure drivers are operating safely and in compliance with company and DOT regulations
• Investigate and resolve transportation, service, and driver-related issues
• Provide coaching, training, and performance feedback to drivers
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
• Maintain accurate reports, operational documentation, and compliance records
• Assist with fleet utilization, route planning, and daily operational execution
• Collaborate with customer representatives to resolve concerns and support production requirements
• Promote a culture of safety, accountability, and customer service
• Support continuous improvement initiatives focused on operational efficiency and service performance

Qualifications

• Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field preferred
• Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments
• Prior leadership or supervisory experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, customer-driven environment
• Strong problem-solving and decision-making abilities
• Proficiency with Microsoft Excel and other Microsoft Office applications
• Ability to lead, coach, and hold employees accountable
• Working knowledge of transportation operations and DOT regulations preferred
• Flexibility to support varying schedules and operational needs