Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Key Responsibilities

• Provide technical support to customer and Front-end team:

A     Reply to technical queries

B     Attend meeting with customers for technical clarifications

• Provide technical support to service centers and field service including but not limited to:

A     Review inspection report

B     Provide recommendations for method of repair

C     Provide possible cause of failure based on observations made on components during inspection

D     Provide recommendation of upgrade based on findings

E     Provide guidance and recommendations for strip down, assembly and setting for complex equipment in liaison with Experts

F      Assist them with instructions for complex commissioning or troubleshooting

• Conduct root cause failure analysis which consists of:

A     Liaise with customer to gather data required for analysis

B     Reviewing site data and reports

C     Prepare detailed root cause failure analysis report with background, result of analysis and recommendations

• Conduct on-site performance assessment which consist of:

A     Take measurement on equipment at site with vibration analyzer, ultra-sonic flow meter, thermodynamic method.

B     Analyze data collected during the site assessment

C     prepare detailed report with background, result of analysis and recommendations

• Liaise with Sulzer factories and oversea engineering teams when additional information is required on equipment to reply to customer queries, support service center or conduct root cause failure analysis
• Liaise with Sales, Tendering and Engineering for the development of repair and retrofit proposals that meet customer requirements and can be successfully executed.
• Conduct detail engineering required for modification and upgrade of equipment in the service center, by overseeing and arranging drawings, Bill Of Material, specifications.
• Conduct or supervise reverse engineering of components in the service center or at customer site with conventional measuring tools and 3D scan.
• Participate in and actively support company initiatives that support growth.
• Provide technical support to Warranty teams for issues encountered during installation, commissioning, operation and repair of rotating equipment.
• Support warranty claim investigations, including troubleshooting, root cause failure analysis and preparation of technical reports with recommendations.

Qualifications / Requirements

• Bachelor’s degree in mechanical engineering.
• 10+ years of experience in the rotating equipment industry.
• Experience in centrifugal pumps and turbomachinery for Water, Power, and Oil & Gas industries.
• Knowledge of industry processes, practices, and standards.
• Proficiency in rotating equipment design and selection software.
• Design, drafting, and CAD (2D/3D) skills.
• Strong computer skills.
• Fluent in English (written and spoken).
• Estimated Travel Time: 30% to 40% (national and international)
• Ability to travel and visit customer sites frequently with assignment period from 1 day to 2 weeks.
• Communication & influencing
• Customer relationship management
• Time management
• Adaptability & initiative
• Attention to detail
• Technical & commercial acumen
• Project management

What we offer you

As per local requirements

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
 

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.