Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

This position is based in Lake Orion, Michigan, supporting dedicated transportation operations for General Motors. We are seeking a highly organized Office Supervisor to oversee the daily administrative functions of the operation while supporting drivers, dispatch, customers, and operational leadership. This individual will play a critical role in ensuring accurate reporting, compliance, customer communication, and overall office efficiency.

Key Responsibilities

• Supervise daily office operations and administrative personnel
• Ensure accurate completion of customer reports, operational documentation, payroll, billing, and driver records
• Serve as a liaison between operations, drivers, customers, Human Resources, Payroll, and Corporate departments
• Support daily transportation operations through reporting, data entry, scheduling, and issue resolution
• Monitor attendance records, employee documentation, and personnel files
• Assist with recruiting, onboarding, orientation, and administrative support for new hires
• Maintain compliance with company policies, customer requirements, and DOT documentation standards
• Track and report key operational metrics related to service, staffing, attendance, and performance
• Support customer communication and help resolve service or administrative concerns
• Ensure office records, files, and documentation are maintained accurately and confidentially
• Identify opportunities to improve administrative processes and office efficiency
• Assist leadership with audits, special projects, and operational reporting as needed
• Provide coaching, training, and performance feedback to office staff

Qualifications

• 2+ years of leadership experience in administrative, office management, logistics, transportation, or operations support roles
• Previous experience supervising office staff preferred
• Strong organizational and time management skills
• Excellent communication and customer service abilities
• Proficiency with Microsoft Excel, Word, Outlook, and other Microsoft Office applications
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Experience with payroll, reporting, data entry, or transportation documentation preferred
• Ability to maintain confidentiality and handle sensitive information professionally
• Bachelor's degree preferred but not required