Location:

66 South Pearl Street, Albany New York

Job Summary
The Sr. Loan Workout Relationship Manager is the most senior-level specialized account manager role, responsible for managing a portfolio of highly complex accounts. This position leads all workout activity for assigned accounts and independently handles large, structured lending arrangements, including Agented or Participant loan facilities. The role requires deep expertise in commercial credit and loan restructuring to mitigate risk and maximize recovery.

Essential Functions

• Manage a loan portfolio to mitigate risk with deals consisting of multiple loan types offered by Key Bank and with unlimited complexity and potential for adversarial litigation.
• Review and analyze loan documentation, financial statements and other similar loan and borrower information to assess risk, quantify repayment capacity, consider the adequacy of repayment sources and/or estimate recovery potential.
• Develop, recommend and implement workout/liquidation strategies for problem loans including past due, underperforming, non-performing, and charged-off loans to mitigate risk and maximize recovery.
• Adhere to department and corporate guidelines, policies and compliance procedures.
• Maintain constructive interaction with regulators.
• Work with other professionals such as appraisers, environmental consultants, auctioneers, real estate brokers and property managers to maximize return on collateral secured loans.
• Support departmental continuous improvement efforts.
• Periodically travel to meet with clients or view collateral.
• Participate in community service activities.
• Participate in the Quarterly Asset Quality Review process and produce timely documentation as required.
• Shadow accounts on the line of business which need workout advice.
• Manage and recommend commercial assets for non-accrual or charge-off disposition, within budgeted levels.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree in Business, Finance, Economics or related field (preferred)

• OR equivalent experience (required)

Work Experience

• 10+ years of commercial credit experience, including underwriting, credit risk management, loan workout, commercial banking, and demonstrated experience in managing complex commercial loan workouts (preferred)

Skills

• Evaluate borrower creditworthiness and identify risk factors.
• Design and execute plans to resolve distressed or non-performing loans.
• Interpret financial data to assess repayment capacity and risk.
• Prepare and manage legal and financial documents for commercial loans.
• Oversee and optimize performance of a complex loan portfolio.
• Analyze and monitor borrower cash flow to support loan servicing decisions.
• Build models to forecast financial outcomes and recovery scenarios.
• Ensure adherence to banking laws, credit policies, and internal procedures.
• Quantify and mitigate financial and operational risks in loan portfolios.
• Identify issues and implement effective, strategic solutions.
• Prioritize and manage multiple deadlines and projects efficiently.
• Convey complex financial information clearly in both written and verbal formats.
• Maintain professional and productive interactions with borrowers and stakeholders.
• Coordinate and execute multiple tasks and initiatives across teams.
• Use Excel, Word, and PowerPoint for analysis, reporting, and documentation.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Driving Requirements

• Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/09/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

 

 

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