About this Sr. Group Operations Manager - Business Banking role at Bank of America
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments.
Responsibilities:
Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment
Required Qualifications:
5+ years of experience in Business Banking, Commercial Banking, Operations, Relationship Management, Sales Support, or a related financial services environment.
Demonstrated ability to partner with Business Banking market leadership, sales teams, and support organizations to execute strategic priorities and drive client and business outcomes.
Experience leading operational functions, workforce planning, capacity management, and process improvement initiatives within a highly regulated environment.
Strong understanding of Business Banking products, client onboarding, servicing, fulfillment, and operational support processes.
Proven ability to analyze performance metrics, identify trends, and implement solutions that improve efficiency, service quality, and risk management.
Strong communication, influencing, and stakeholder management skills, with the ability to build partnerships across market, sales, and operations teams.
Knowledge of regulatory requirements, operational risk controls, and compliance standards within a financial services organization.
Desired Qualifications:
Experience supporting Business Banking Relationship Managers, Market Executives, Business Support Managers, or Sales Performance teams.
Proven track record leading cross-functional initiatives that improve sales support, client experience, and operational effectiveness.
Experience with workforce forecasting, staffing models, budget management, and performance reporting.
Strong executive presence with the ability to influence senior leaders and drive organizational change
Bachelor's degree or equivalent work experience.
Skills:
Customer Service Management
Regulatory Compliance
Risk Management
Stakeholder Management
Talent Development
Business Operations Management
Change Management
Customer and Client Focus
Decision Making
Relationship Building
Business Process Analysis
Career Path Design
Organizational Effectiveness
Strategic Thinking
Strategy Planning and Development
Minimum Education Requirement:
High School Diploma/GED or equivalent work experience
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - CA - Los Angeles - 333 S HOPE ST - BANK OF AMERICA PLAZA (CA9193), US - CA - Newport Beach - 520 Newport Center Dr - Newport Beach 520 Ncd (CA6814), US - CA - Santa Barbara - 834 State St - Santa Barbara Main (CA6113)Pay and benefits informationPay range$114,200.00 - $166,600.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
