Jobs Companies PerkinElmer Sr. Customer Support Engineer

About this Sr. Customer Support Engineer role at PerkinElmer

PerkinElmer · Onsite · Yokohama

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Sr. Customer Support Engineer


Location(s)

Yokohama

·       Perform machine installation setup, training, and machine commissioning on new machine.

·       Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.

·       Responsible for scheduling and performing preventative maintenance.

·       Coordinate with the customer care to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.

·       Responsible to prepare and submit progress service & maintenance report.

·       Ensure all service is completed within standard procedure.

·       To support After Market team in delivering sales contract and consumable target.

·       To trained junior employees and provide support when necessary.

To perform other ad-hoc duties assigned from time to time.

- Fluent Japanese (writing, reading, speaking /business communication level) is must.

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About PerkinElmer

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow. Join us today.

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