The Senior Software Engineer specializing in Artificial Intelligence and Machine Learning will be responsible for developing and implementing cutting-edge AI and ML solutions that enhance our IT managed services across Data Center and Network Management, Digital Workplace Services, and other solutions. The ideal candidate will have a strong background in software engineering, deep expertise in AI/ML technologies, and the ability to apply these skills to solve complex IT challenges.

Key Responsibilities

• Design, develop, and implement AI and ML solutions that improve the efficiency and effectiveness of Astreya's IT managed services

• Collaborate with cross-functional teams to identify opportunities for AI/ML integration in existing systems and processes

• Develop and maintain scalable AI/ML models for various applications, such as predictive maintenance, anomaly detection, and automated incident response

• Implement natural language processing (NLP) solutions to enhance service desk operations and customer interactions

• Create and optimize algorithms for data mining, machine learning, and statistical analysis

• Work on computer vision projects to enhance IT asset management and security surveillance systems

• Develop AI-powered automation solutions for network management and cybersecurity threat detection

• Conduct research on the latest AI/ML technologies and methodologies to drive innovation within the organization

• Collaborate with data engineers to ensure high-quality data pipelines for AI/ML models

• Participate in the full software development lifecycle, including requirements gathering, design, implementation, testing, and deployment

• Document technical specifications, architecture designs, and best practices for AI/ML solutions

• Ensure that AI/ML solutions comply with relevant industry standards and regulations

Requirements

• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field

• 10+ years of software engineering experience, with at least 4 years focused on AI/ML development

• Strong proficiency in programming languages such as Python or Java

• Extensive experience with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, scikit-learn)

• Solid understanding of data structures, algorithms, and software design principles

• Experience with deep learning, neural networks, and LLMs

• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their AI/ML services

• Strong background in data analysis, statistical modeling, and mathematics

• Experience with version control systems (e.g., Git) and CI/CD pipelines

• Excellent problem-solving skills and ability to work in a fast-paced environment

• Strong communication skills and ability to explain complex AI/ML concepts to non-technical stakeholders

Preferred Qualifications

• Ph.D. in Computer Science, AI, or ML

• Experience applying AI/ML in IT operations, network management, or cybersecurity contexts

• Knowledge of MLOps practices and tools

• Familiarity with big data technologies (e.g., Hadoop, Spark)

• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)

• Contributions to open-source AI/ML projects or research publications

• Understanding of ethical AI principles and practices