Overall Purpose: Support the Manager-Virtual Sales in daily operations, driving sales, ensuring exceptional customer service, and optimizing operational efficiency to achieve virtual team performance goals.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:

• Staff and Operational Management: Assist in training, supervising, and scheduling employees. Oversee daily operations including monitoring and observation of performance of Virtual Sales Experts according to established monitoring standards.

• Sales and Customer Service: Support sales performance and customer service through ongoing coaching and training to maximize sales, customer satisfaction, and loyalty. Address operational and customer issues promptly, providing support and assistance including but not limited to customer escalations, call observations, technology, systems and tools.

• Store Appearance and Merchandising: Maintain the corporate standard of store appearance and implement merchandising programs as directed to attract customers.

• Compliance and Financial Oversight: Ensure adherence to company policies and safety standards and assist with reporting.

Job Contribution: Supports and assists Manager as a SME to drive sales, effective customer support and facilitate operations via coaching and training. Supervisor: No.

Education/Experience: Bachelors degree (BS/BA) desired. 1+ years of related sales, retail, or call center customer facing experience.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.