• Follow outbound contact schedule to reach targeted potential customers identified through prospecting

• Assess and prioritize leads from sales, trials, partners and other sources

• Qualify the BANT (budget, authority, need and timeline) of leads

• Help Sales and Marketing reach Market Development related goals

• Help identify the best solutions for customers and how to implement those solutions

• Foster trust between customers and clients

• Reach mastery of product knowledge and technical understanding of services to assess client requirements

• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage

• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

• Work with your team and management to provide a professional experience during all interactions with customers and prospects

• Maintain the customer management system (CRM) to ensure all relevant data is captured

You have:

• 2+ years of experience working in a customer service or sales capacity

• Prior success in achievement of personal and team sales quota/goals

• Experience in high-volume calling

• Experience learning new technology and data

• Problem solving skills

• Experience learning new technology

• Prior knowledge of MS Office programs

• Experience working with Salesforce.com or similar CRM

• Experience or willingness to work from home