About this Specialist, Operations Support role at Concentrix
Job Title:
Specialist, Operations SupportJob Description
The Reports Analyst is responsible for collecting, analyzing, and interpreting data to provide timely, accurate, and actionable reports that support business operations and decision-making. This role develops dashboards, automates reporting processes, monitors key performance indicators (KPIs), and ensures data integrity across multiple business functions. This position partners cross-functionally with Operations, Training and Quality for reporting and automation needs.Key Responsibilities
1. Reporting & Analytics
▪ Develop, maintain, and distribute recurring operational and business reports.
▪ Analyze data to identify trends, patterns, and opportunities for improvement.
▪ Create dashboards and scorecards to monitor key performance indicators (KPIs).
▪ Prepare ad hoc reports and data analyses to support business needs.
▪ Present findings and insights to stakeholders in a clear and concise manner.
2. Data Management
▪ Extract, validate, and consolidate data from multiple sources.
▪ Ensure data accuracy, completeness, and consistency across reports.
▪ Maintain reporting databases, templates, and documentation.
▪ Troubleshoot reporting discrepancies and recommend corrective actions.
3. Dashboard Development
▪ Design interactive dashboards and visualizations using reporting tools.
▪ Continuously improve reporting formats to enhance usability and decision-making.
▪ Support leadership with executive-level reporting and performance summaries.
4. Process Improvement
▪ Identify opportunities to automate manual reporting processes.
▪ Recommend improvements to reporting workflows and data collection methods.
▪ Support continuous improvement initiatives through data-driven insights.
5. Collaboration
▪ Partner with cross-functional teams to understand reporting requirements.
▪ Provide analytical support for projects, audits, and business initiatives.
▪ Assist users in interpreting reports and understanding business metrics.
Location:
PHL Quezon City - Tera Tower 14th FloorLanguage Requirements:
Time Type:
Full time