Job Title:

Specialist II, Insider Risk & Compliance

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.


The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.


In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.


Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.


We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.


Join us and be part of this journey towards greater opportunities and brighter futures.

Role Description

The Insider Risk and Compliance Inspector, Junior focuses on proactive identification of threats and risks to the security of sensitive assets, data, and information, and driving and enhancing the fraud prevention culture and risk-free environment in Concentrix. The Inspector, Junior supports in executing the objectives of the Insider Risk and Compliance program to deter, detect and mitigate security and insider risks, including establishing capability to monitor and audit information for holistic risk management, establishing employee awareness and training materials, gathering information for a centralized analysis, reporting and response capability.

Security Risks to be identified include but are not limited to: Procurement, Finance, Human Resources, Privacy, MIS, Operational, IT, and all security risks impacting business. Required to collaborate with respective departments (IT, HR, Legal, etc.) for supporting preparation of pragmatic action plans. The Inspector, Junior supports and performs Global Security Assessments (GSAs) – a holistic assessment (technology, HR, operations, finance, etc.) of risks being faced by delivery operations – as well as conducting/leading No Notice Inspections (NNIs).

Responsibilities

• Provide support to the Sr. investigator in operationalizing and continuous improvement of the Insider Risk and Compliance Program.

• Discuss Insider Risk and Compliance objectives in all relevant conversations with Concentrix Account leadership – TLs, SMEs, HR focal, DPEs, etc.

• Prepare metrics, reporting, and maintain governance trackers for all work areas.

• Ensure daily/weekly/monthly reporting on all work activities; follow up regularly with businesses for action plan closures.

• Drive the highest Integrity and Ethical standards across the staff and the organization during all interactions.

• Ensure innovation is part of the risk remediation in Accounts, through technology or tools when applicable.

• Participate in assigned GSAs/NNIs for the site or accounts.

• Identify risk areas as well as document and maintain artefacts for reviews conducted.

• Document corrective and preventive measures and draft NNI/GSA reports.

• Conduct analysis of operational data to identify trends, root causes of business issues, and/or opportunities.

• Actively mentor Insider Risk and Compliance team's less tenured employees.

• Conduct security attestations (as required) for assigned Accounts or sites.

• Drive risk closures for assigned sites or Accounts – for Non-Strategic Accounts, drive open risk findings to closure for NNIs, Investigations and GSAs; for Strategic Accounts, discuss risk findings/observations with BISOs.

• Escalate operational issues in a timely manner following the escalation path.

• Actively participate and provide support to investigative actions like log correlation, floor walk, etc.

• Lead assigned investigations.

• Maintain relevant records retention, legal, HR, Privacy guidelines for all activity.

• Assist in preparing education materials as and when necessary.

Accountability

• Ensure teamwork and support co-workers, supervisors and external/internal team members to achieve the objectives of the Insider Risk and Compliance Team.

• Embedding of Insider Risk and Compliance framework in the culture of the organization through meaningful discussions during all staff interactions.

• Assigned areas of risk ownership are tracked to closure and presented to required stakeholders in a timely manner.

• Ensure relevant records retention, legal, HR, Privacy guidelines are followed and utilized for all activity.

Education & Experience

• Education: Bachelor's degree in Criminal Justice or relevant area of study.

• Experience: 5 to 8 years of experience working in risk management, compliance, internal controls, or criminal, internal, or cyber investigations.

Required Skills

• Understanding of BPO environment and common business procedures, practices and standards.

• Ability to identify performance and opportunity gaps.

• Detail oriented with excellent analytical and critical thinking skills.

• Background in identifying cyber or fraudulent suspicious activity.

• Ability to effectively communicate findings to senior team members and to Concentrix stakeholders.

• Travel will be required both domestically and internationally.
. Complete all assigned, mandatory training within the timeframe provided

. Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Location:

PHL NCR Makati Work-at-Home

Language Requirements:

Time Type:

Full time