About this Specialist role at AIA
Are you ready to shape a better tomorrow?
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
To support agency recruitment process, especially handling agents’ contracting at iRecruit (Company recruitment e-platform) and IA license registration at IA on-line portal (IA license registration e-platform) so as to provide quality supports on the administration of agent life cycle.Responsibilities:
- Process agents’ contracting, registration and maintain proper licensing record according to the pre-defined due diligence procedures and control governance.
- Ensure the completeness of documents received (including the verification supporting document on academic qualification) at iRecruit and IA on-line portal upon receipt of full application.
- Release agent code to the new recruit upon the completeness of the application documents and granted with IA license.
- Handle enquiries from internal departments as well as agency.
- Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.
- Process agent’s IA license renewal according to the pre-defined due diligence procedures and control governance.
- Ensure the completeness of documents received and verified the information provided on IA on-line portal upon receipt of the application.
- Handle enquiries from internal departments as well as agency.
- Conduct on-the-job coaching/training to junior/new staff
- Hold in-house briefings to the teammates regularly
- Handle staff problem promptly and properly, report on results with efficient and proactive way
- Provide QA report to QA officer on a timely manner
- Maintain positive relationship with internal and external customer
Job Requirements:
- College graduated
- Language Skill: English & Cantonese
- Minimum 1 year working experience in financial institution, relevant experience in agency registration / contracting area.
- Have interpersonal and communication skills, analytical and problem-solving skills and attentive to details.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
