About this Spanish Interpreter and Translator Coordinator BWH role at Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryUnder the direction of the Patient Experience Operations Manager, the Spanish Interpreter provides medical interpretation for clinical and non-clinical encounters to enable communication between patients and families who are limited English proficient and/or hearing impaired and clinicians and other hospital staff. Interpretation will be provided in person or by telephone in compliance with National Standards of Practice and Code of Ethics, Brigham and Women's Hospital policies and procedures, and Interpreter Services guidelines to ensure patient safety and access to quality care.
Does this position require Patient Care?
Yes
Essential Functions
-Responsible for answering requests effectively and in a timely manner for face to face or telephone interpretations for all types of encounters throughout the hospital with priority given to emergency and urgent requests.
-Interprets and transmits accurately and in understandable terms, complex medical information from medi
Qualifications
Education
High School Diploma or Equivalent required and Associate's Degree preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Fluency in English and Spanish, both written and verbal, required
Prior training of medical terminology and interpreting skills preferred
Two years of healthcare related experience in a position of direct patient contact preferred
Knowledge of culture-specific care.
Knowledge, Skills and Abilities
- Staff adheres to all I C.A.R.E. Standards.
- Strong ability to concentrate, detail-oriented and possess cultural sensitivity regarding their patient, transmits all information as accurately as possible.
- Strong linguistic and interpreting skills.
- Strong interpersonal skills in difficult and demanding situations.
- Ability to follow directions with minimal supervision.
- High level of customer service and team building.
- Knowledge of culture-specific care.
Additional Job Details (if applicable)
Shift: 30hr day
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$23.34 - $33.37/Hourly
Grade
5
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
