About this Solutions Engineer role at PlayStation Global
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Department overview:
The Solutions Engineer builds, tests, and improves employee technology automations and integrations within agreed designs. The role helps shift support toward earlier detection and safe, repeatable resolution while making solutions easy to operate. Working with senior engineers, platform owners, and support teams, this individual delivers defined components and uses production feedback to improve them.
What you’ll be doing:
Implementation and quality
- Develop scripts, API integrations, workflows, and platform configurations for agreed employee technology use cases.
- Implement defined detection and approved remediation steps, including validation, error handling, logging, and escalation when a case cannot be resolved safely.
- Write and run tests; document configuration, operation, known limitations, and recovery steps.
- Monitor owned components, investigate defects, and improve reliability and usability from production feedback.
Platforms and integrations
- Build and maintain assigned integrations and workflows across employee technology systems, which may include ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, and Microsoft Graph.
- Use documented APIs and integration patterns to map data, handle authentication and common failure cases, and record actions and results.
- Contribute reusable scripts, connectors, and documentation that other engineers can use.
Automation and AI delivery
- Implement defined detection, self service, support, and remediation use cases with clear eligibility checks, logging, exception handling, and escalation.
- Configure or integrate approved AI assisted steps, test them against representative cases, and report inaccurate or uncertain results for review.
- Validate whether a workflow ran and whether it achieved the intended technical result; help service owners assess employee outcomes.
Engineering practices
- Write maintainable Python, PowerShell, JavaScript, or similar code as appropriate to the assigned platform and use case.
- Use source control, tests, code review, deployment procedures, and runbooks to make changes safe to operate.
- Troubleshoot defects within owned components and bring cross-platform design or security questions to senior engineers.
Team contribution
- Contribute technical ideas and implementation detail during solution design and code review.
- Follow established architecture, security, and engineering standards; raise design or policy questions early.
- Work with operations and platform owners to validate requirements and hand over completed changes.
- Share reusable components and practical lessons with the engineering team.
What we are looking for:
Required
- Practical experience building and supporting scripts, integrations, workflows, or software components.
- Working knowledge of a relevant language such as Python, PowerShell, or JavaScript and experience using APIs.
- Ability to test, troubleshoot, document, and improve delivered work.
- Collaborative problem solving and clear communication with technical and support colleagues.
- Degree in a relevant field or equivalent practical experience.
- Experience using source control and participating in testing, review, and deployment of technical changes.
- Interest in applying telemetry and automation to practical employee support problems.
Preferred
- Exposure to service management, endpoint management, telemetry, or employee collaboration platforms.
- Experience with automated testing, cloud services, or AI assisted workflows.
Benefits:
- Discretionary bonus opportunity
- Private Medical Insurance
- Dental Scheme
- 25 days holiday per year
- On Site Gym
- Subsidised Café
- Free soft drinks
- On site bar
- Access to cycle garage and showers
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
