Design end-to-end work order lifecycles (ticket creation to payment) that prioritize automation, low friction, and high adoption, allowing for long-term scalability.

Convert customer business goals into technical configurations that ensure successful platform implementation and utilization.

Design and build solutions for high-volume scenarios (e.g., rapid project rollouts), ensuring configurations can handle burst volume without failure.

Participate in the execution of customer discovery sessions to identify solutions that align with the customer’s broader business strategy.

Successfully execute on assigned projects including but not limited to implementation, integration, optimizations, project ready roll-outs, etc.

Deliver prescriptive training to client teams, focusing not just on "how-to," but on the "why" behind the workflow to drive long-term adoption.

Teach customers to operationalize the solution by coaching them on 1099 marketplace and platform best practices, talent management, and the behavioral shifts required for success.

Translate complex technical concepts into clear, actionable language for both technical and non-technical audiences.

Partner with existing customers to audit adoption and implement the tactical workflows used by top performers.

Manage the technical success of pilots and implementation projects, iterating on configurations based on data and feedback before full-scale rollout.

Educate customers on integration capabilities and limitations during their integration journey

Lead the technical solutioning for net new integrations, including discovery, technical design, build, test, and go live support.

Act as the liaison between the customer and Field Nation Technical Delivery teams, ensuring integration specifications align with your designed workflow.

Understand basic root-cause analysis for API errors and webhook failures to assist in rapid resolution during implementation.

Collaborate with Sales, Customer Experience, Program Management, and Engineering to execute simple to complex projects (implementations, integrations, etc.), identify and mitigate risks, and drive consistent outcomes and results.

Confidently present, advocate, and defend technical plans and ideas to internal teams and customers, while remaining open to feedback.

Work under moderate supervision with latitude for independent judgment.

Continuously update training materials and share program trends/insights with the wider team to drive department improvement.

Maintain expert level knowledge of product features and  functionality, providing training to client facing teams and feedback to product based on customers’ experience.

2-5 years experience in solution engineering, implementation, technical account management/training or similar experience within a SaaS or marketplace environment. 

Proven experience leading workshops and/or training sessions for diverse audiences. 

Strong technical background with proven experience designing and implementing workflows

Excellent verbal and written skills

Understanding of basic integration concepts - ‘API Fluent’ 

Strong proficiency in Excel/Sheets (pivots, VLookups, etc)

Adaptable in order to work in a fast-paced environment

Highly-motivated, self-directed, goal oriented, and able to multitask and prioritize appropriately

4 year college degree – BA/BS in Business, computer science, or related field preferred

Experience working with two-sided marketplaces, the 1099 workforce model, or contingent labor model

Experience applying change management principles (e.g. ADKAR, or similar frameworks) to help customers navigate organizational transformation. 

Project management experience