About this Solution Consultant, Connect EMEA role at Mirakl
About Mirakl:
Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.
For more information, visit www.mirakl.com.
Mirakl in Numbers:
- 🗓️ Founded in 2012 | Member of French Tech Next40
- 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
Our Values:
Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.
Our 5 values guide how we collaborate:
- 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
- 🏆 Get Things Done: We prioritize action and efficiency for impactful results
- 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence
- 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
- 🤝 Satisfy & Empower Clients: We're committed to our clients' success
The Team You'll Join
Your Impact
- Guide new Connect customers through end-to-end onboarding — leading sessions, configuring accounts, and troubleshooting blockers in real time to drive fast and effective platform activation.
- Equip Mirakl Platform clients to independently onboard their own sellers by providing training, clear documentation, and scalable enablement resources including webinars and live walkthroughs.
- Develop deep expertise in Catalog Transformer — Mirakl's AI-based catalogue management product — and support sellers in troubleshooting and optimising their catalogues.
- Track onboarding progress across your customer portfolio, maintain detailed records, and deliver structured feedback to continuously improve onboarding flows and the overall seller experience.
- Collaborate cross-functionally with Sales, Product, Support, and Data Science/AI teams to align on technical setup, surface insights from onboarding, and ensure guidance always reflects the latest platform capabilities.
What You'll Bring to the Role
- 2+ years of experience in customer success, customer support, or account management in a fast-paced environment
- Proven track record of directly onboarding or educating customers on a new solution
- Bachelor's degree in Business, Marketing, Finance or a related field; advanced degree is a plus
- Customer onboarding and hands-on enablement
- Clear communication and presentation, including handling challenging customer interactions
- Operational rigour: tracking onboarding stages, documentation, and performance reporting
- Cross-functional collaboration across technical and commercial teams
- Entrepreneurial mindset with a strong drive to succeed in a high-growth environment
Tools Used
- Mirakl Connect
- Salesforce
- Gong
- Google Workspace (Sheets, Slides, Drive)
- Confluence
- Dust
- Catalog Transformer
Languages
- English: Full professional proficiency (required)
- French: Full professional proficiency (required)
- Spanish or Italian (a plus)
Our Hiring Process
- Screening call with Talent Acquisition
- Interview with the Hiring Manager (business reviews and analytical skills)
- Values interviews with 3 team members
#LI-Remote
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.
As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.
