Key Responsibilities

Technical Presales Support

• Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE
• Design and propose suitable technical solutions aligned with customer needs.
• Prepare technical proposals, solution architectures, and statements of work.
• Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions.
• Respond to RFPs, RFIs, and RFQs with technical and functional inputs.
• Assist in effort estimation, BOM preparation, and solution sizing.

Customer Engagement

• Participate in customer meetings, workshops, and discovery sessions.
• Explain technical concepts clearly to both technical and non-technical stakeholders.
• Build trusted relationships with customers, partners, and internal teams.
• Address customer technical concerns and provide recommendations.

Solution Design & Documentation

• Prepare high-level and low-level solution designs when required.
• Create architecture diagrams, implementation approaches, and integration workflows.
• Ensure proposed solutions follow best practices, scalability, security, and compliance standards.

Collaboration

• Coordinate with engineering, delivery, product, and support teams.
• Work closely with project managers and solution architects during transition to delivery.
• Support continuous improvement of presales assets, templates, and demo environments.

Market & Product Knowledge

• Stay updated on industry trends, competitor solutions, and emerging technologies.
• Maintain strong understanding of company products, services, and capabilities.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 3–6 years of experience in presales, solution engineering, systems engineering, or technical consulting.
• Experience in preparing technical proposals and responding to RFPs.
• Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures.
• Excellent communication and presentation skills.
• Ability to work in a fast-paced, customer-facing environment.

Preferred Skills

• Experience with cloud platforms such as Azure, AWS, or Google Cloud.
• Knowledge of APIs, integrations, databases, and enterprise applications.
• Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus.
• Experience with diagramming and documentation tools (Visio, Draw.io, etc.).
• Relevant technical certifications are advantageous.

Soft Skills

• Strong analytical and problem-solving abilities.
• Customer-oriented mindset.
• Strong teamwork and collaboration skills.
• Ability to manage multiple opportunities simultaneously.
• Good negotiation and stakeholder management skills.

KPIs / Success Metrics

• Quality and timeliness of technical proposals.
• Win rate contribution.
• Customer satisfaction during presales engagements.
• Accuracy of solution sizing and estimations.
• Number of successful demos and POCs delivered.