About this Software Engineer- Salesforce role at Western Governors University
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
Responsible for the research, design, development, analysis, testing, and implementation of software operating or application systems. Communicates project information to client, project manager, or other design personnel working on projects. Maintains good working relationships with clients and staff. Writes and maintains complete documentation. Supports team members and ensures established goals and deadlines are met. Keeps management informed of status and significant problems.
ABOUT THE ROLE
We are looking for a skilled Salesforce Engineer II to design, develop, and maintain scalable CRM solutions that power our go-to-market teams. In this role, you will translate complex business requirements into robust Salesforce implementations and collaborate cross-functionally with Sales, Marketing, and Operations. You will work within an agile team committed to quality, automation, and continuous improvement.
KEY RESPONSIBILITIES
• Design, develop, and deploy customizations using Apex, Lightning Web Components (LWC), Visualforce, and SOQL/SOSL.
• Build and maintain integrations between Salesforce and third-party systems using REST/SOAP APIs and middleware platforms.
• Configure and optimize Sales Cloud, Service Cloud, and/or Experience Cloud to support evolving business needs.
• Develop automation using Flow Builder, Process Builder, and Apex Triggers.
• Conduct code reviews, enforce best practices, and ensure high test coverage standards (≥ 80% Apex test coverage).
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical design documents.
• Troubleshoot and resolve production issues with urgency and clear communication.
• Participate in platform release management, including sandbox management, deployments, and change sets / DevOps pipelines.
MINIMUM QUALIFICATIONS
• 2 years of hands-on Salesforce development experience in a professional setting.
• Proficiency in Apex, LWC, SOQL, and Salesforce declarative tools (Flows, Validation Rules, Formulas).
• Strong understanding of Salesforce data model, governor limits, and security model (profiles, permission sets, sharing rules).
• Experience with Salesforce DX (SFDX), version control (Git), and CI/CD pipelines (e.g., GitHub Actions, Copado, Gearset, or equivalent).
• Active Salesforce Platform Developer I certification
• Solid understanding of RESTful API integration patterns and experience with integration tools such as MuleSoft, Boomi, or native REST callouts.
• Experience working in Agile/Scrum environments with tools like Jira or Azure DevOps.
• Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Bachelor’s Degree in Computer Science, Information Technology, or related field
- Experience in lieu of education: Equivalent experience, instead of an education degree, performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education, and is at the discretion of the hiring manager.
PREFERRED QUALIFICATIONS
• Salesforce Platform Developer II, Salesforce Administrator, or Advanced Administrator certification.
• Experience with Experience Cloud (Community Cloud) or Field Service Lightning.
• Knowledge of Einstein Analytics / Tableau CRM or Salesforce Data Cloud.
• Background in Java, Python, or JavaScript outside of Salesforce context.
• Prior experience in a high-growth SaaS or technology company.
This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
#LI-JW1
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
