About this Software Development Lead - R01571192 role at Brillio
Brillio · Onsite · Bangalore, Karnataka, India
Software Development Lead
Job requirements
Experience Range: With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects Key Responsibilities:
Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilitiesConfigure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metricsDevelop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutionsIntegrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfactionBuild and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectivenessCollaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collectionTroubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliabilityDrive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancementsRequired Skills:
Salesforce Sales CloudSalesforce Service CloudSalesforce Experience CloudSalesforce Platform customizationApex programmingLightning Web Components (LWC)Genesys integrationAgentforce platformSalesforce Data CloudCustom agent developmentPreferred Skills:
Expertise in AI frameworks and OpenAI integrationAdvanced skills in Territory Planning within SalesforceSalesforce Certified Application ArchitectExperience with large-scale Salesforce deploymentsDesired Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a closely related disciplineSalesforce Certified Platform Developer I or IISalesforce Certified Sales Cloud ConsultantSalesforce Certified Application Architect (preferred)
