Jobs Companies Envision Employment Solutions SLA Specialist

About this SLA Specialist role at Envision Employment Solutions

Envision Employment Solutions · Onsite · El Sheikh Zayed City, Giza Governorate, Egypt

Envision Employment Solutions is currently looking for an SLA Specialist for one of our partners, a leading Digital Bank!

THE ROLE

Every SLA is a promise, and someone has to know exactly when it's kept and when it isn't. You own the register that tracks every one of them, the monthly pack that tells leadership the truth about vendor performance, and the follow-through when a breach costs the bank money it's owed back. It's a quiet function, but it's the one that keeps every vendor honest against what they signed up for.

WHAT YOU’LL DO

  • Maintain the SLA register and methodology, producing the monthly service-review pack
  • Track vendor SLA performance across the estate
  • Lead service-credit recovery when SLAs are breached
  • Run root-cause analysis on SLA breaches to understand and address underlying issues

WHAT WE’RE LOOKING FOR

  • 3+ years of experience in service-level management or analytics
  • ITIL 4 Foundation certification
  • Working proficiency in SQL

YOU’LL THRIVE HERE IF YOU

  • You treat a missed SLA as money and trust owed back, not just a line in a report
  • You'd rather find the root cause of a recurring breach than log it again next month
  • You keep a register accurate and current because you know leadership will act on what it says
  • You're comfortable being the one who holds vendors to what they actually signed up for

Ready to apply to Envision Employment Solutions?
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About Envision Employment Solutions

Founded in 2013, Envision is a leading talent solutions provider in Egypt and the MENA region. We empower businesses of all sizes to achieve their goals by connecting them with top talent through a comprehensive suite of services, from recruitment and headhunting to payroll and onboarding, for all your staffing needs – temporary, permanent, or full-time.

We don't just fill jobs, we build success. We've built a global network of highly skilled professionals, ready to add value to your organization's mission-critical projects.


In today's dynamic business landscape, finding top IT and software talent is a critical, yet ever-growing challenge. Envision steps in to bridge that gap, connecting your organization with the skilled professionals you need to succeed.

Our expertise lies in IT and Software recruitment, but we don't stop there. Our team of exceptional consultants leverages a vast network across diverse sectors, ensuring we identify the perfect match for every role, with a particular focus on filling your IT and software needs.


We deliver across the board, with IT expertise at the core.

  • High-performing, versatile teams: Our consultants bring a wealth of experience from diverse industries, allowing us to tackle any project. With a 95% completion rate (the remaining 5% due to unforeseen circumstances), you can be confident in our ability to deliver results.
  • IT/Software focus: We leverage our deep understanding of the IT and software landscape to find the perfect talent for your specific needs, maximizing the value you get from each hire.
  • Collaborative, budget-conscious approach: We work closely with your team to understand your requirements and optimize your hiring budget, ensuring a cost-effective and successful recruitment process

See all jobs at Envision Employment Solutions →

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