Join a great place to work with MissionSquare, a financial services corporation with approximately $79 billion in assets under management and administration and over 600 employees. Founded in 1972, MissionSquare is dedicated to the retirement needs of public sector employees. We focus on delivering results-oriented retirement and retiree health savings plans, education, investment options, personalized guidance, and related services to public sector participants in more than 9,200 plans and nearly 2 million participant accounts. We strive to make the administration of retirement programs as easy and cost-effective as possible. We have an extraordinary talent base and invite you to consider joining MissionSquare.

This position is responsible for the development of new applications on the ServiceNow platform.  This position also requires prior experience using Integration Hub, out-of-the-box spokes, and other API related integrations.  The candidate must leverage the automation and integration capabilities of the platform.  Experience with maintaining and enhancing existing ServiceNow ITSM applications is also required. The candidate will work with other IT professionals, vendors, and process owners to develop and support ServiceNow applications, so great communication skills are required.

Essential Functions for this role include:

• Demonstrate hands on knowledge of ServiceNow toolset and integration with related systems.
• Develop, maintain, and enhance integration using Integration Hub, its spokes, and API development
• Develop, maintain, and enhance applications on the ServiceNow ITSM platform (help desk/service management, change management, problem management, procurement, asset management)
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation, and technical expertise
• Support and enhance reporting solutions within ServiceNow
• Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions.
• Work on continuous improvement by sharing experiences and knowledge with the team.
• Collaborate with ServiceNow Architect and ServiceNow Support concerning design strategies and development best practices
• Performs other duties as assigned

If you have the following skills, we encourage you to apply:

• Bachelor’s degree in computer science or equivalent
• Experience configuring and maintaining core ServiceNow modules including Incident, Problem, Change, Service Catalog, and CMDB Discovery
• Experience with JavaScript and HTML
• Proficient with core ServiceNow components such as Business Rules, Client Scripts, UI Actions, and Flow Designer
• Experience with Web Services (REST)
• Experience with Integration Hub and spokes

 To benefit your career and support your wellbeing, we offer:

• Competitive Total Rewards package, including base pay, incentive programs, benefits, and a 401(k) plan with matching contributions

• Flexible and hybrid work schedules to support work-life balance

• Tuition reimbursement to support continued education

• Professional and career development opportunities, including courses and certifications

• Comprehensive wellness programs promoting physical, mental, and emotional health

• Volunteerism initiatives to encourage community engagement

Click here to learn more about MissionSquare’s benefits.

Equal Employment Opportunity

As a company, MissionSquare is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected classifications under any applicable law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.