Job Description – Lead ServiceNow Portal Engineer

Role: Lead ServiceNow Portal Engineer

Experience: 7–10 years overall IT experience, with 7+ years of ServiceNow development

Location: [Location / Hybrid]

Employment Type: Full-time

Role Overview

We are looking for an experienced Lead ServiceNow Portal Engineer to lead the design, development, customization, and implementation of enterprise-grade ServiceNow portals and user experiences. The candidate will work closely with architects, product owners, business stakeholders, and development teams to deliver scalable, secure, and intuitive portal solutions.

The role requires strong hands-on expertise in ServiceNow Service Portal, UI development, JavaScript, AngularJS, REST APIs, integrations, and ServiceNow platform development, along with the ability to provide technical leadership to the team.

Key Responsibilities

• Lead the design, development, and implementation of ServiceNow portals based on business and UX requirements.
• Develop and customize Service Portal pages, widgets, themes, layouts, menus, and branding.
• Build reusable and scalable custom Service Portal widgets using HTML, CSS, JavaScript and AngularJS.
• Translate business requirements and UX designs into responsive and user-friendly ServiceNow portal experiences.
• Develop and maintain client-side and server-side scripts including:
• Client Scripts
• UI Policies
• UI Actions
• Business Rules
• Script Includes
• Glide APIs
• Data Policies
• Implement integrations using REST/SOAP APIs, IntegrationHub, MID Server and other ServiceNow integration capabilities.
• Ensure portal solutions follow ServiceNow development best practices, coding standards, security guidelines, and performance standards.
• Lead technical design discussions and contribute to solution architecture and technical design documents.
• Perform code reviews and provide technical guidance and mentoring to ServiceNow developers.
• Troubleshoot complex portal, scripting, integration, and performance issues.
• Work closely with UX/UI designers to implement responsive and accessible portal experiences.
• Collaborate with Product Owners, Business Analysts, Architects, QA teams, and other stakeholders throughout the development lifecycle.
• Support Agile/Scrum ceremonies, sprint planning, backlog refinement, demos, and technical discussions.
• Manage deployments through appropriate Update Sets, Application Repository, Source Control and CI/CD pipelines.
• Conduct unit testing, support system/integration testing, and resolve defects.
• Ensure solutions are upgrade-friendly and minimize unnecessary customization of the ServiceNow platform.
• Participate in production deployments, release management, and post-production support.
• Identify opportunities for portal modernization, automation, self-service, and improved user experience.

Required Technical Skills

• Strong hands-on experience with ServiceNow Service Portal.
• Excellent knowledge of:
• Service Portal Widgets
• AngularJS
• JavaScript
• HTML5
• CSS3
• Bootstrap / responsive design
• ServiceNow UI framework
• Strong ServiceNow platform development experience.
• Good knowledge of Glide APIs, GlideRecord, GlideAjax and Script Includes.
• Experience with REST/SOAP integrations and JSON/XML.
• Experience with IntegrationHub and MID Server is preferred.
• Strong understanding of ServiceNow tables, data model, ACLs, roles and application security.
• Experience working with ITSM, CSM, HRSD, Employee Center or other ServiceNow modules.
• Knowledge of ServiceNow Employee Center / Next Experience is highly desirable.
• Experience with ServiceNow UI Builder is an added advantage.
• Good understanding of ServiceNow performance optimization and debugging.

Leadership Responsibilities

• Act as the technical lead and subject matter expert for portal development.
• Provide technical direction and task-level guidance to developers.
• Review solution designs, technical specifications, and code.
• Establish and enforce development standards and best practices.
• Conduct technical knowledge-sharing sessions and mentor junior/mid-level developers.
• Proactively identify technical risks, dependencies, and implementation challenges.
• Coordinate with architects and other technical leads for cross-platform solutions.
• Support estimation, sprint planning, technical feasibility assessment, and delivery planning.

Preferred ServiceNow Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Relevant CIS certifications such as ITSM, CSM, HRSD, or other applicable modules
• ServiceNow Application Development / Implementation Specialist certifications are an advantage.

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder-management skills.
• Ability to independently drive technical solutions from requirements through deployment.
• Strong collaboration and leadership skills.
• Ability to work effectively in a distributed/global Agile team.
• Comfortable handling multiple priorities and complex technical challenges.
• Strong ownership and accountability for delivery quality.

Education

Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.