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Service Manager AI Stabilization

To strengthen our Data Analytics and AI (DAAI) team, we are looking for an experienced Service Manager, who would be accountable for the operations of AI solutions, from pilot phase up to maturity phase, ensuring a later transition to the targeted run team.

The Service Manager AI Stabilization role is the line manager of a team composed with Application Managers and a Technical Lead.

To effectively drive the stabilization of the solutions implemented, the Service Manager AI Stabilization acts also as representative of the DAAI Strategic Programs in process improvement initiative, working in collaboration with the DAAI Strategic Project Management office.

How you will make an impact

• Accountable for building support services for the custom-build AI solutions or AI solution components, developed by the DAAI Strategic Program team, until they reach maturity
• Accountable of setting-up Service Level Agreements (SLAs) with agreed service providers for the solutions in the scope
• Accountable for providing support services for the solutions in the scope
• Accountable of reviewing periodically SLA performances for the solutions in the scope and drive required improvements
• Ensure that AI solutions in the scope are operated in compliance with processes and policies defined by the AI Platform Operations team
• Responsible for sizing, staffing and managing the assigned teams
• Accountable of representing Strategic Programs team in DAAI process improvement initiatives

Your Background

• Bachelor's or Master’s degree in Computer Science, Information Technology, Business, or a related field.
• 8+ years of experience as Service Manger, managing operations of global solutions in an international corporations.
• 5+ years as people manager
• Proven experience managing cross-functional delivery teams.
• Excellent organizational and prioritization skills combined with strong communication and interpersonal skills.
• Agile Scrum Master certification is a plus. Technical knowledge of AI systems and solutions

More about us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

We can provide more information during the recruitment process.

We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.

*Applicable only for Poland location align with local law regulations.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.