Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

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Summary: As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires engaging with users and clients to identify and resolve technical issues efficiently, ensuring smooth operation and high-quality service delivery. The position involves working both remotely and onsite, adhering to established procedures and operational frameworks to maintain system stability and support excellence. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to escalate and resolve complex technical issues. - Document troubleshooting steps and resolutions to enhance knowledge sharing within the team. - Maintain clear and professional communication with users to ensure understanding and satisfaction. - Continuously update technical knowledge to stay current with evolving infrastructure and application technologies. Professional & Technical Skills: - Required Skill: Expert proficiency in Service Desk Voice Support. - Strong communication skills to effectively interact with users and technical teams. - Ability to diagnose and troubleshoot issues related to infrastructure, operating systems, networks, and applications. - Familiarity with incident management and ticketing systems to track and resolve user requests. - Capability to work under pressure while maintaining attention to detail and quality of service. - Proactive approach to learning and adapting to new tools and technologies relevant to technical support. Additional Information: - The candidate should have minimum 1 year of experience in Service Desk Voice Support. - This position is based at our Manila office. Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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