What You'll Be Doing

• Monitor and work through a daily queue of break-fix and OS installation tickets, prioritizing by SLA and handling them first-in, first-out
• Perform OS deployments and server onboarding, including automated installations via PXE boot
• Remotely troubleshoot hardware, OS, and basic network issues using out-of-band tools like IPMI
• Coordinate with vendors and on-site field technicians to resolve hardware failures, including part swaps and RMA submissions
• Maintain accurate records in asset management, ticketing systems, and rack elevation documentation
• Collect and verify asset inventory data for accuracy and compliance
• Submit and track media destruction requests
• Escalate complex or unresolved issues to senior SOEs and assist with triage documentation
• Support policies, procedures, and operational documentation as needed
• Participate in on-call rotation

What We're Looking For

• Bachelor's degree or diploma in Computer Science, Electrical Engineering, or a related field or equivalent hands-on experience
• Solid working knowledge of Linux, including command-line navigation, basic administration, and hardware fault diagnosis
• Familiarity with server hardware components: CPUs, RAM, drives, NICs, RAID configurations, and how they interact
• Experience with out-of-band/lights-out management tools (IPMI, iDRAC, HP iLO)
• Basic networking fundamentals MAC addresses, subnets, TCP/IP, routing tables
• Ability to read and execute Shell/Bash scripts; Python familiarity is a plus
• Strong communicator clear, concise written and verbal English
• Comfortable handling multiple tickets and shifting priorities without losing track of details
• Data center hands-on experience especially with physical hardware troubleshooting, not just cable management

Preferred

• Experience with large-scale or remote OS deployments (PXE boot)
• Familiarity with vendor hardware from Supermicro, Dell EMC, HPE, Quanta, or Cisco UCS
• Exposure to asset management or inventory tracking tools
• Any scripting or automation experience (Python, Bash)

Physical Demands & Work Environment

This role may involve prolonged periods of sitting or standing, movement within a data center or office environment, and repetitive use of a keyboard and mouse. You'll need to be able to communicate effectively and work at a computer for extended periods. Some positions may require occasional repetitive motion of the wrists, hands, and/or fingers.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law