Where you’ll work:

Product Design at GoTo 

When you join our product design team, you’ll help shape exceptional experiences for millions of users worldwide. By collaborating with engineering and product management, you’ll bring bold ideas to life—leveraging cutting-edge technology and AI to deliver genuine, practical value and solve meaningful challenges for our customers and teams. Here, innovation means harnessing AI to create truly user-centered, accessible experiences from log-on to log-off. Join us to redefine intuitive design and drive the future of AI-powered products.    

Your Day to Day

As a Senior UX Researcher you’ll actively direct UX research activities, creating and executing a strong research plan, and delivering key insights that help to achieve our strategy. In this role, you will work directly with product, engineering, and UX design partners as you conduct discovery research and validate solutions and partner with other researchers to drive awareness of users - pushing for best practices, taking ownership and identifying strategic opportunities and leading to those outcomes.
You’ll be joining a diverse and international UX team with lots of learning opportunities. You’ll be delivering top quality research insights to complex problems, working with the UX Manager and a team of highly talented Product Managers, Designers, Content Designers, and Engineers who appreciate user experience and want to build the best products available in the market.

As a Senior UX Researcher would be working on

• Impact-focused approach to planning, conducting and communicating research studies focused on understanding user behavior, needs, problems, use cases and workflows, and identifying opportunities for impact through storytelling.
• Supporting the GoTo Resolve product team by understanding the user outcomes and conducting research to understand user problems, needs and mental models.
• Improving our processes and channels of research participant recruiting collaborating closely with Customer Success, Product Marketing, and Lifecycle Marketing.
• Develop a deep understanding of the users and the products – and curate that knowledge in a research repository– updating and being current with all changes and understanding the use cases drive the functionality they support.
• Develop a clear understanding of the competitive landscape – informing research direction, opportunities for disruption and innovation.
   

What We’re Looking For

As a Senior UX Researcher, your background will look like

• 5+ years of relevant industry experience, leading research in senior roles in a lean, agile, and delivery - driven environment.
• Ability to create research plans and deliver key insights through identifying the best fitting methodology that fits with your team’s timeline with AI automated flows. Like user interviews, identifying JTBD, defining personas, usability and other user-testing methodologies, and building and facilitating key workshops and presentations to stakeholders and the broader audience at GoTo.
• Strong problem-solving skills and a willingness to innovate coupled with strong self-governing abilities. Thinking about AI in the processes of UXR.
• Excellent knowledge of qualitative research best practices and approaches and understand of quantitative research, able to bring it as part of the picture.
• Research experience in B2B settings (understanding customer needs and gathering feedback from admins, vendors, managed service providers).
• Builds workflows that let AI run routine research steps against the team's criteria, so your own time goes to study design and judgment.

What We Offer 

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:

• Comprehensive health benefits
• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days 
• Tuition reimbursement and access to instructor-led and on-demand learning and development programs
• The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching 
• Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.

Specific benefits and offerings may vary by country in line with local regulations and market practices.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.