Education and Experience:

• Four year college graduate or equivalent experience with strong computer literacy and financial experience
• 8 years relevant administrative experience in a trust department, charitable or other financial services, organization, insurance company, or law firm preferred
• Completion of career specific training such as Cannon Trust or New York Bankers Trust Schools to include coursework in estate administration, trust administration, and taxation
• Previous experience in a leadership or supervisory role preferred

Skills and Abilities:

• Excellent verbal and written communication skills, able to research independently and reduce findings to writing.
• Strong computer literacy to include Microsoft Office Suite and other proprietary industry software.
• Excellent customer service skills; able to independently organize, coordinate, and outline agendas for client meetings that may include other professionals.
• Ability to understand and interpret complex legal documents.
• Significant working knowledge of personal income, fiduciary income and transfer taxation.
• Strong mentoring and problem resolution skills.

Unique Job Characteristics and Requirements:

• Travel less than 25%
• Driver's License required
• Reliable transportation required
• Client meetings are often held outside normal banking hours at various locations.

Tasks Performed:

• 20% - Client relationship management, responsible for coordinating services, building relationships with clients and their children, and functioning as the clients' trusted advisor. A primary fiduciary contact that delivers high quality client service and earns extended business from well established relationships and trusted interactions.
• 20% - Primarily responsible for the overall compliance of accounts/relationships in accordance with policies and procedures.
• 20% - Promote revenue growth through the enhancement of existing relationships and increased interaction and cross selling efforts with other bank partners. Share product knowledge and promote other wealth management products such as financial planning, insurance and retirement services.
• 15% - Independently understands and applies fundamentals of personal, fiduciary and transfer taxation, investments, and employee benefits as it relates to the administration of assigned accounts.
• 10% - Effective and efficient Estate Settlement. Administers complex and high profile estate administration from initial probate stages to final accounting and full distribution in accordance with a decedent's Last Will and Testament. Executes proper estate valuations on all assets and includes personal and real property sales or transfers, cost basis adjustments, income and estate death tax planning and tax filings. Maintains ongoing communications with client's family, charities, attorney general, tax authorities, and external professionals. Works closely with Portfolio Manager to ensure that there is sufficient cash for distributions, payments, administrative expenses, fees, and debts.
• 5% - Assist and support management with document reviews and approvals, communications, account updates, lead meetings as needed and advise other department personnel on complex matters.
• 5% - Serves as mentor to and provides guidance to administrators in the resolution of issues and problems using acquired knowledge and experience.
• 5% - Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 75% of the time or greater
• Move objects up to a maximum of 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. 

Wellbeing 

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. 

Community Involvement 

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. 

Culture 

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. 

Career Development 

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. 

Total Rewards 

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.   

Business Stability 

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. 

Benefits for Full-Time Employees: 

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. 

• Parental Leave: Six weeks of paid leave at 100% of your salary. 

• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. 

• Dental and Vision Coverage: Ensuring your overall health and well-being. 

• Flexible Spending Accounts: For healthcare and dependent care expenses. 

• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. 

• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. 

• Voluntary Benefits: Including hospital, accident, and critical illness coverage. 

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

• Adoption Assistance: Supporting your growing family. 

• Tuition Reimbursement: Invest in your education and career growth. 

• Employee Assistance Program (EAP): Access to support and resources. 

• Pet Insurance: For all your furry friends.

• Financial and Banking Services: Various banking services benefits and financial planning assistance. 

Benefits for Part-Time Employees Working 20+ Hours/Week: 

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. 

• Dental and Vision Coverage: Ensuring your overall health and well-being.

• Voluntary Benefits: Including hospital, accident, and critical illness coverage.

• Generous Parental Leave: Six weeks of paid leave at 100% of your salary. 

Benefits for All Part-Time Employees: 

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

• Paid Sick and Safe Leave: For your health and safety. 

• Employee Assistance Program (EAP): Access to support and resources. 

• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.