Senior Technical Program Manager

Position Responsibilities:

• Lead medium-to-large technology programs and projects

• Coordinate local and offshore development teams and manage external vendors

• Drive cross-squad and cross-functional initiatives within the Hong Kong business

• Ensure successful delivery against timelines, scope, and business objectives

• Work closely with business units, technology teams, and senior leadership

• Influence decision-making and align stakeholders on priorities and outcomes.

• Communicate technical vision, delivery status, risks, and solutions effectively

• Understand software development lifecycle (SDLC), modern software architectures, Agile, DevOps, CI/CD, and test-driven development

• Guide technical teams while balancing business needs and technical constraints

• Support technology transformation and digital initiatives

• Possess strong knowledge of risk management, security, compliance, and audit requirements

• Monitor KPIs, service quality, operational risks, and governance controls

• Drive process improvements and operational excellence

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Information Management, Software Engineering or related field (or equivalent experience)

• 10+ years of IT experience in areas such as application development, infrastructure, IT service delivery, or security projects

• Proven track record delivering programs/projects in multinational organizations

• Strong communication, influence, negotiation, and leadership skills

• Experience managing distributed teams and vendors

• Good English and Chinese communication skills

Preferred Qualifications:

• Insurance industry experience
• Regional or Asia-wide program exposure
• Experience implementing IT service KPIs and governance frameworks
• Technical knowledge across infrastructure, networking, databases, middleware, applications, and security domains
• Compliance and audit experience

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].