Overview:

Provides advanced engineering, administration, and operational support for the enterprise EBO reporting platform based on SAP BusinessObjects. The role maintains platform services across non-production, production, and disaster recovery environments; administers security and reporting services; leads upgrades and migrations; and ensures stable, secure, compliant, and resilient delivery of enterprise reporting capabilities. 

Primary Responsibilities 

• Administer, configure, and maintain SAP BusinessObjects environments across Development, QA, Production, and Disaster Recovery. 

• Engineer and support platform components including Central Management Server, Central Management Console, Adaptive Processing Servers, Web Intelligence, Crystal Reports, File Repository Servers, and supported web application servers. 

• Install, configure, upgrade, patch, tune, and migrate SAP BusinessObjects environments while minimizing service disruption and validating platform stability. 

• Manage users, groups, roles, folders, security policies, object rights, and SSO integrations with Active Directory, LDAP, or approved enterprise authentication services. 

• Administer report schedules, publications, bursting, destinations, instances, recurring jobs, and distribution processes for Web Intelligence and Crystal Reports. 

• Monitor server health, service availability, scheduled jobs, system utilization, auditing, and performance; proactively identify and resolve operational issues. 

• Troubleshoot complex platform, application, authentication, web-tier, database connectivity, report execution, and performance issues with infrastructure, database, networking, and application teams. 

• Implement and test backup, recovery, high-availability, and disaster-recovery capabilities and procedures. 

• Use Promotion Management and controlled release processes to move content and configuration between environments. 

• Develop automation and standard operating procedures for platform administration, monitoring, maintenance, evidence collection, and repeatable deployments. 

• Support governance, security, audit, compliance, incident response, root-cause analysis, change management, and SAP vendor coordination. 

• Work closely with Technology management, senior engineers, business partners, and support teams to design, implement, and manage technical solutions that meet current and future organizational needs. 

• Review infrastructure and platform designs; create and maintain architecture, operating, support, standards, and implementation documentation. 

• Independently engage business and technology partners to clarify problems and opportunities, gather requirements, and translate requirements into secure, supportable technical solutions. 

• Coordinate vendor interactions and vendor resources as needed, including issue escalation, upgrade planning, and product support. 

• Mentor and coach less experienced engineers, technicians, and integrators; review technical documentation, proposals, and changes. 

• Follow and promote industry best practices, enterprise standards, and disciplined change, incident, problem, release, and configuration management processes. 

• Maintain detailed knowledge of supported platforms, integrations, infrastructure dependencies, and vendor technologies used by the Bank. 

• Support vulnerability remediation, patching, upgrades, operational stability, root-cause analysis, and continuous service improvement. 

• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite; identify risk-related issues requiring escalation to management. 

• Maintain M&T internal control standards, including timely implementation of internal and external audit points and remediation of issues raised by regulators, as applicable. 

• Promote an environment that supports belonging and reflects the M&T Bank brand. 

• Complete other related duties as assigned. 

• Provide secondary Azure administration support for BI platform dependencies and secure cloud integrations, including Azure virtual machines, virtual networks, subnets, network security groups, private endpoints, DNS, and storage, in coordination with central cloud, infrastructure, networking, and cybersecurity teams. 

• Support Microsoft Entra ID integration for BI platforms, including enterprise applications, security groups, service principals, managed identities, authentication, role-based access control, and least-privilege permissions. 

Education and Experience Required 

• Combined minimum of 6 years of higher education and/or work experience in technical engineering, infrastructure engineering, systems engineering, platform engineering, systems administration, or a related field. 

• Experience administering and supporting enterprise SAP BusinessObjects BI Platform 4.x environments. 

• Experience with Central Management Console, Central Management Server, Adaptive Processing Server, Web Intelligence, Crystal Reports, and Promotion Management. 

• Experience with enterprise authentication, Active Directory or LDAP, SSO, security administration, and role-based access. 

• Experience supporting Windows or Linux server environments, application servers, and relational database connectivity. 

• PowerShell, shell scripting, or other automation experience. 

• Strong analytical, problem-solving, troubleshooting, documentation, and communication skills. 

• Ability to collaborate effectively across technology, business, database, infrastructure, security, and vendor teams. 

Education and Experience Preferred 

• Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or related field. 

• Minimum 6 years’ professional experience in a technical engineering position involving BI Analytics tools administration. 

• Experience with SAP BusinessObjects 4.x architecture, auditing, sizing, clustering, high availability, disaster recovery, performance tuning, and lifecycle management. 

• Experience with Information Design Tool, universes, Tomcat, WebSphere or WebLogic, Oracle, SQL Server, SAP HANA, and enterprise monitoring tools. 

• Experience supporting report migration, publication management, scheduled distribution, and business-critical reporting services. 

• Experience in financial services or another highly regulated industry. 

• Relevant SAP BusinessObjects certification is preferred. 

Additional Preferred Competencies 

• Advanced technical, analytical, troubleshooting, and problem-solving skills. 

• Ability to translate complex business and functional requirements into structured, secure, high-quality technical implementations. 

• Ability to solicit, document, analyze, and validate system specifications and requirements with diverse stakeholders. 

• Understanding of how the supported platform interacts with identity, networking, databases, infrastructure, security, monitoring, backup, and downstream services. 

• Effective influencing, facilitation, vendor-management, and stakeholder-communication skills. 

• Process-oriented, logical, adaptable, and capable of learning quickly in a fast-paced enterprise environment. 

• Ability to work independently while contributing effectively within a collaborative engineering team. 

Managerial / Supervisory Responsibility 

No direct supervisory responsibility. The position is expected to mentor and provide technical guidance to less experienced engineers and support personnel. 

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