About this Senior Technical Account Manager role at Thales
Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.About the Role
As a Senior Technical Account Manager (TAM) at Thales Imperva, you will partner with enterprise customers
leveraging Imperva’s Data Security product suite to ensure successful implementation and maximize
return on investment. Through a white-glove experience, you will provide strategic guidance, proactive
mentorship, and best practices, ensuring customer success and accelerated security maturity.
You will be responsible for customer education, process adherence, technical advisory, and strategic
planning, acting as a trusted advisor to key stakeholders, including CISOs, security architects, and
compliance officers. Your expertise in data security, compliance frameworks, and industry best practices
will be instrumental in supporting customers in meeting their security objectives.
Key Responsibilities
Customer Success & Enablement
• Serve as the primary technical advisor, helping customers navigate their data security journey.
• Conduct regular health checks and service reviews to optimize system performance and enhance
security posture.
• Lead Executive Business Reviews (EBRs) to discuss security posture, risk management, and future
roadmap planning.
• Improve CSAT response rate, ensuring 100% feedback survey completion for all engagements.
• Deliver at least one enablement session per customer or quarterly community webinar to educate
customers on best practices and new features.
Process Adherence & Compliance
• Ensure timely logging of customer interactions, configurations, and escalations.
• Maintain up-to-date customer contacts and weekly reports for all accounts.
• Track and log work hours in the time management system to ensure compliance with bi-weekly
reporting requirements.
• Support customers during security audits and compliance assessments, aligning security
strategies with regulations (e.g., GDPR, HIPAA, PCI DSS, ISO 27001, NIST).
Technical Expertise & Incident Management
• Act as the technical escalation point for security incidents, breaches, and vulnerabilities, working
closely with internal security teams and customer stakeholders.
• Analyze case trends to accelerate issue resolution and drive product enhancements based on realworld
customer feedback.
• Provide feedback to Product and Engineering teams to influence new features and product
development.
• Conduct training sessions, workshops, and documentation reviews to educate customers on
database security technologies.
Strategic Planning & Industry Knowledge Enhancement
• Develop and maintain tailored security roadmaps aligned with customer objectives.
• Stay ahead of emerging security threats, industry trends, and compliance requirements.
• Support new hire training programs by contributing to employee onboarding and technical
enablement plans.
Required Technical Qualifications
• Bachelor’s degree in computer science, Information Security, or a related field (or equivalent
experience).
• 7+ years of experience in technical account management, database security, or information
security.
• Expertise in database security technologies, including data encryption, access management, and
threat detection tools.
• Strong knowledge of security frameworks and compliance standards (e.g., NIST, ISO 27001,
GDPR, HIPAA, PCI DSS, CCPA).
• Familiarity with SIEM, EDR, DLP, IAM, CASB, UEBA, and other security technologies.
• Strong understanding of cloud security environments (AWS, Azure, GCP).
• Strong stakeholder management and executive communication skills to engage technical and
non-technical audiences.
• Strong problem-solving and analytical skills with the ability to manage multiple customer
accounts.
• Industry certifications (CISSP, CISM, CEH, CCSP, etc.) are a big plus.
Why Join Us?
By joining our team, you’ll play a critical role in helping customers secure their most valuable asset: data.
You will collaborate with industry experts, work with cutting-edge security technologies, and make a
tangible impact on organizations worldwide.
At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.
