Application Support Engineer (Site Reliability Engineer)

Location: USA
Job Type: Full-Time, no visa sponsorship available

Coforge is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.

What You'll Do

As an Application Support Engineer, you will:

• Be part of a global production operations team responsible supporting external facing web applications.
• Manage incidents, perform root cause analysis, and implement preventative solutions.
• Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
• Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.

Key Responsibilities

• Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
• Monitor and troubleshoot issues using observability tools like Splunk.
• Create, document, and iterate application monitoring including alerts and synthetic tests
• Investigate and expand functionality in Splunk to enable Splunk AI solutions.
• Create dashboards and capture metrics to improve visibility and performance.
• Respond proactively to system alerts and customer complaints.
• Apply industry best practices to support processes.
• Participate in a planned on-call rotation.

Qualifications

• 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
• Proficiency with observability tools (OpenTelemetry, Splunk Cloud/Observatility Cloud, AppDynamics, Grafana, Datadog. Splunk preferred).
• Familiarity with Synthetic Testing (Splunk Synthetics, Selenium, etc)
• Familiarity with AWS and/or Kubernetes architecture.
• Strong ability to analyze logs and code to resolve Tier 2 issues.
• Experience in application-focused support engineering or SRE roles.
• Excellent written and verbal communication skills.
• Background in DevOps and scripting (Python preferred).
• Familiarity with ITIL practices, incident management, and documentation.
• Experience with disaster recovery, business continuity, and ServiceNow dashboards.
• Comfortable working in Linux environments and shell scripting.

Preferred Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• Consulting experience and Agile methodology background.
• Proven ability to lead small to medium-sized teams.
• Certifications: ITIL Foundation, AWS, Azure, or GCP.
• Experience with Mulesoft, Postman, and API testing support.
• Experience writing complex SPL (Splunk Search Processing Language) queries for alerting/dashboarding.
• Experience with Application Performance Monitoring (APM) and Real User Monitoring (RUM)
• Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).

What We Value

• A proactive, "Can Do" attitude.
• Self-driven and autonomous work style.
• Strong communication across internal and external teams.
• Passion for operational excellence and continuous improvement.
• Commitment to compliance and industry best practices.