Job's mission

As a Senior Specialist I, Spares Account Management, you will own the end-to-end spare parts experience for assigned customers across Southeast Asia, helping ensure they have the parts they need to keep their operations moving.

You will combine strategic customer partnership with strong operational execution across demand planning, inventory, order fulfillment, logistics, and commercial follow-through. By connecting customer priorities with ASM’s regional and global teams, you will help improve customer satisfaction, service performance, working capital, and spare parts revenue while building trusted, long-term relationships.

What you will be working on

• Own the end-to-end spare parts experience for assigned Southeast Asia customers, from demand planning and inventory through order fulfillment, delivery, and commercial follow-through.
• Build trusted customer partnerships through regular engagement, operational reviews, and clear communication on priorities, risks, recovery plans, and decisions.
• Turn customer insights into action by connecting installed base, maintenance plans, business priorities, consumption trends, and demand signals to spare parts strategies and forecasts.
• Lead demand and inventory planning to improve parts availability, forecast accuracy, inventory utilization, and working capital while reducing excess and obsolete stock.
• Coordinate regional and global teams across Supply Chain, Procurement, Logistics, Service Operations, Field Service, Customer Service, and account teams to resolve constraints and deliver on customer commitments.
• Drive reliable order fulfillment, including urgent expedites, consignment replenishment, backorders, shipments, and billing, with clear ownership through to resolution.
• Own account performance and improvement actions across customer satisfaction, fill rate, on-time delivery, backorder aging, forecast accuracy, inventory performance, and spare parts revenue.
• Lead operational escalations and recovery, keeping customers informed while mobilizing the right teams to address shortages, delivery risks, and other service challenges.
• Turn performance data into meaningful conversations through regular reporting and business reviews that highlight trends, root causes, actions, owners, and decisions required.
• Drive continuous improvement and digitalization across forecasting, inventory analytics, supply visibility, reporting, and end-to-end spare parts processes in Southeast Asia.

What we are looking for

• Bachelor’s degree in Supply Chain Management, Business, Engineering, Operations Management, or a related field.
• Six or more years of relevant experience in customer operations, strategic account management, service parts, order fulfillment, supply chain, demand planning, inventory management, or a related discipline.
• Demonstrated experience managing complex customer relationships and working effectively with cross-functional, regional, and global stakeholders.
• Working knowledge of spare parts forecasting, inventory management, order fulfillment, logistics, service-level performance, and supply-chain risk management.
• Experience using SAP and relevant planning or customer-management systems, with strong Microsoft Excel and PowerPoint skills.
• Strong written and spoken English, with the ability to communicate confidently with customers and stakeholders across different functions and levels.
• Ability and willingness to travel regularly to customer sites and ASM locations across Southeast Asia.
• A structured, data-driven approach to solving customer and operational challenges, with strong ownership and follow-through.
• Strong communication, presentation, negotiation, and escalation-management skills.
• Commercial awareness and an understanding of how service and supply-chain decisions affect revenue, inventory, and working capital.

What sets you apart

• Advanced qualification in Supply Chain Management, Business, Engineering, Operations Management, or a related discipline.
• Experience in semiconductor equipment, spare parts, aftermarket service, or another complex, high-technology manufacturing or service environment.
• Experience managing customer consignment inventory and service-parts environments with demanding availability or service-level requirements.
• A track record of improving customer-facing performance measures such as forecast accuracy, fill rate, on-time delivery, inventory utilization, backorder aging, or spare parts revenue.
• Experience driving process improvement or digitalization across forecasting, inventory, supply visibility, reporting, or customer operations.
• Additional Southeast Asian language capability that supports engagement with customers and stakeholders across the region.