Software Production Quality Engineer

Position Summary

The Software Production Quality Engineer is responsible for ensuring the quality, stability, performance, and reliability of software solutions deployed within the NPHIES ecosystem. The role serves as the quality gatekeeper between development, implementation, and production operations, ensuring that all releases meet functional, technical, security, and business requirements before deployment and continue to perform effectively in production environments.

This position requires a strong background in software quality assurance, healthcare systems, production support, and healthcare interoperability standards, particularly FHIR and HL7. The engineer will collaborate closely with development, business, operations, and client teams to validate system functionality, identify defects, improve software quality processes, and support continuous delivery initiatives aligned with NPHIES standards and regulatory requirements.

Key Responsibilities

Production Release Validation & Quality Assurance

• Verify and validate software releases prior to and following production deployment.
• Execute production readiness assessments and quality gate reviews.
• Perform end-to-end testing of new features, enhancements, patches, and hotfixes.
• Ensure all deployments comply with business requirements, technical specifications, and NPHIES standards.
• Validate software behavior in production and non-production environments.
• Support release sign-off activities and provide quality recommendations for go-live decisions.

Functional & Integration Testing

• Design, develop, and execute comprehensive test plans, test scenarios, and test cases.
• Validate integrations across healthcare platforms, payer-provider systems, HIS, HIE, and third-party applications.
• Verify FHIR APIs, HL7 message exchanges, and interoperability workflows.
• Conduct regression, integration, system, user acceptance support, and production verification testing.
• Identify, document, track, and verify resolution of software defects.

Production Quality Monitoring

• Monitor production systems to identify quality trends, recurring defects, and performance issues.
• Analyze production incidents and work with technical teams to identify root causes.
• Ensure production issues are properly tested and validated before closure.
• Participate in post-release verification and production health checks.
• Establish quality metrics and KPIs to measure software reliability and user experience.

Test Automation & Continuous Improvement

• Develop and maintain automated testing frameworks and test suites.
• Support CI/CD initiatives by integrating automated quality checks into deployment pipelines.
• Identify opportunities to improve testing efficiency, coverage, and effectiveness.
• Promote quality engineering best practices throughout the software development lifecycle.

Healthcare Compliance & Interoperability Validation

• Validate compliance with NPHIES interoperability requirements and healthcare data exchange standards.
• Verify implementation of FHIR resources, APIs, and healthcare workflows.
• Ensure data integrity, consistency, and accuracy across integrated healthcare systems.
• Stay current with healthcare regulations, interoperability standards, and industry best practices.

Defect Management & Root Cause Analysis

• Investigate complex software defects and production incidents.
• Perform root cause analysis and recommend corrective and preventive actions.
• Collaborate with development and support teams to prioritize and resolve critical issues.
• Ensure fixes are properly validated and do not introduce regressions.

Cross-Functional Collaboration

• Work closely with Product Owners, Business Analysts, Developers, DevOps Engineers, Support Teams, and Client Stakeholders.
• Participate in requirements reviews, design discussions, sprint planning, and release planning activities.
• Provide quality assessments and recommendations during solution reviews.
• Support user acceptance testing and production deployment activities.

Documentation & Knowledge Management

• Create and maintain test strategies, test plans, test cases, defect reports, and validation documentation.
• Contribute to quality standards, testing procedures, and operational runbooks.
• Support knowledge transfer sessions and continuous improvement initiatives.

Required Skills & Qualifications

Education

• Bachelor's Degree in Software Engineering, Computer Science, Management Information Systems (MIS), or a related field.

Experience

• 7+ years of experience in Software Quality Assurance, Quality Engineering, or Production Support.
• Experience within Healthcare IT, Digital Health, Health Insurance, or Payer-Provider ecosystems.
• Hands-on experience validating enterprise applications in production and pre-production environments.
• Proven experience in test planning, execution, defect management, and release validation.

Technical Skills

• Strong understanding of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC).
• Experience with Functional, Integration, Regression, System, Performance, and User Acceptance Testing.
• Strong knowledge of Healthcare Interoperability Standards including: FHIRHL7Healthcare APIsNPHIES standards and workflows
• Experience with API testing tools such as Postman, Swagger, or similar platforms.
• Strong SQL and Oracle database skills.
• Experience analyzing logs, troubleshooting production issues, and validating fixes.
• Knowledge of CI/CD pipelines and automated testing frameworks.
• Familiarity with cloud platforms, microservices architecture, REST APIs, and distributed systems.

Professional Competencies

• Strong analytical and problem-solving skills.
• Excellent attention to detail and quality-focused mindset.
• Ability to perform root cause analysis and risk assessment.
• Strong stakeholder management and communication skills.
• Ability to work effectively in cross-functional and client-facing environments.
• Strong documentation and reporting capabilities.

Preferred Qualifications

• Experience working with the NPHIES platform and healthcare claims processing workflows.
• Knowledge of healthcare financial transactions, eligibility, claims, and authorization workflows.
• ISTQB Certification or equivalent Quality Assurance certification.
• Experience with test automation tools and frameworks.
• Arabic language proficiency (Native/Fluent) is mandatory.
• Fluency in English is required.

Key Success Measures

• Production releases deployed with minimal defects and zero critical quality issues.
• Improved software quality metrics and reduced defect leakage to production.
• Successful validation of NPHIES compliance and interoperability requirements.
• Reduced incident recurrence through effective root cause analysis.
• Increased automation coverage and testing efficiency.
• Enhanced system stability, reliability, and customer satisfaction.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.