Five9 has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Our innovative AI team is responsible for developing a suite of leading edge AI products built upon industry-leading AI tech from vendors like OpenAI, Google, and Amazon. These products include enterprise voice and chatbots (think: ChatGPT for businesses), agent assistance, and conversation analytics. This team - the fastest growing at Five9 - is seeking a talented and experienced Senior Front End React/Redux Software Engineer. In this role, you will be part of the team that builds software that brings AI technologies to users. Prior AI experience is not required - you will receive on-the-job experience for some of the hottest skills on the market. An ideal candidate for us is an experienced engineer who is passionate about building high performance web platforms and applications, a brilliant problem solver and a creative self-starter.

Key Responsibilities:

• Implement UX designs by working with UX Designers on a day-to-day basis, using React/Redux based framework.
• Build custom widgets for dashboards developed using Google Looker Studio plugins.
• Be part of an agile team to develop a scalable, highly available application platform using modern PaaS platforms such as GCP.
• Participate and contribute to requirements analysis and grooming.
• Understand how to leverage PaaS components, such as CDN, noSQL databases when developing software in order to achieve scalability, reliability, and operability.
• Document and communicate clearly architecture and implementation solutions.
• Have ownership of your code in production, including on-call, troubleshooting.

Key Skills:

• 5+ years software development experience.
• React/Redux focus.
• Desirable experience with custom widget development using Google Looker Studio.
• Highly proficient in JavaScript.
• Experience in operational code ownership – on-call, troubleshooting, uptime
• Experience in applying modern UI design patterns and separating concerns in a distributed system.
• Must have experience working within an Agile/Scrum team.
• Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.
• Strong pro-active communication skills, both verbal and written.
• Experience in contact center software is a plus but not required.

Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia.  Candidates who reside within those municipalities would be required to work in-office 3 days a week. 

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays