Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.  Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

As a Senior Service Technology Consultant, you will work directly with dealers and customers to understand their service operations and identify opportunities to improve how support is delivered. Your focus will be on leveraging Remote Service and other TIS tools to reduce downtime, improve technician efficiency, and help resolve customer issues. You will bring dealer and customer feedback back into the product development process and collaborate with business partners to ensure new features solve real-world problems, provide an intuitive user experience, and drive adoption. 

This is more than a job—it’s a chance to influence change, drive innovation, and see the results of your work in real time.  

Additional Information:

• Location:  Peoria, IL (United States)
• Required Travel: Up to 50% (Domestic)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None
• This role is 100% on-site with no opportunity for hybrid or remote schedules.

What You Will Do:

• Provide Remote Service product and application expertise to help dealers improve service operations, technician efficiency, and customer experience.  
• Serve as a Remote Service ambassador by representing the product at dealer engagements, industry events, conferences, and other customer-facing opportunities.  
• Partner with dealers and DSD teams to drive a “remote-first” mindset, helping identify opportunities to resolve issues faster, reduce downtime, and potentially avoid unnecessary technician travel.  
• Gather Voice of Customer, dealer, and business feedback and translate those insights into product needs.  
• Partner with business owners to help shape new Remote Service capabilities that solve real-world problems and deliver strong user experience.  
• Support new feature pilots and field validation, bringing learnings back into the development process. 

What You Have (Basic Requirements):

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates Will Have:

• Experience working within or closely with dealer service operations and technicians 
• A strong understanding of customer support, machine uptime, and technician efficiency 
• Demonstrated ability to influence change and drive adoption of new processes or technologies 
• Strong communication skills with the ability to work across technicians, dealers, customers, business partners, and development teams 
• The ability to translate real-world dealer and customer feedback into product needs and opportunities 
• Comfortable with ambiguity and change, especially as Remote Service capabilities and dealer needs continue to evolve. 
• Strong interpersonal skills with the ability to build relationships and work effectively with a wide range of personalities, roles, and experience levels. 

What You Will Get:

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.  Learn more about the Caterpillar Experience.

About Caterpillar:

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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