The Senior Risk Consultant will work 12-hour shifts on a 4-day on, 4-day off schedule. The Senior Risk Consultant is responsible for providing support, advice and monitoring to multiple Control Risks clients across the world. This position will interact with clients directly and will require the candidate to provide general security support, risk monitoring and updates as well as be able to respond to any in the moment crisis.

Role tasks and responsibilities

• Client support and liaison: Provide expert guidance and act as a key liaison for Control Risks ONE clients in high-stress environments, managing security-related incidents and inquiries.
• Tailored security solutions: Respond promptly to client requests, delivering bespoke verbal and written security assessments and recommendations based on a deep understanding of their operations, while ensuring proactive crisis management and coordination.
• Intelligence and security risk consulting: Collect, evaluate, and disseminate relevant open-source and proprietary information, preparing comprehensive threat intelligence reports and risk assessments. Monitor global events and forecast operational impacts to the client based on bespoke escalation protocols and risk registers.
• Crisis management and provider identification: Support Control Risks crisis management teams and evacuation operations by maintaining situational awareness of crises and identifying security providers to ensure rapid response and client safety.
• Client account management: Serve as the primary point of contact for assigned accounts.
• Client Retention and Growth: Drive client retention and growth through proactive management, engagement analysis, and the identification of new service opportunities.
• Additional duties: Perform other duties as assigned, contributing to the continuous improvement and success of our team and clients.

Requirements

• Education and experience: Bachelor’s degree in international relations, politics, security studies, criminal justice or a related field, OR equivalent work experience. Minimum of 5 years’ experience in GSOCs, military, NGO, or corporate security operations (preferred 7 years combined experience).
• Crisis management: Proven ability to remain calm and effective in high-stress environments.
• Global awareness: Broad knowledge of global geopolitical affairs and the ability to assess operational impacts across various sectors and industries.
• Analytical skills: Strong aptitude for interpreting data sources, with excellent problem-solving and analytical capabilities.
• Customer service excellence: Outstanding customer service skills, with a strong focus on client satisfaction.
• Collaborative team player: Demonstrated ability to collaborate effectively with stakeholders at all levels.
• Communication skills: Exceptional verbal and written communication skills in English, with the ability to adapt communication styles to suit different audiences and cultures. Fluency in Spanish or other foreign language.
• Adaptability: Ability to be responsive to changing requirements and adaptable to unpredictable circumstances, with a demonstrated capacity to manage multiple priorities simultaneously.
• Security expertise: Demonstrated knowledge and experience in security risk assessments, physical security, or security operations and planning.
• Discretion: Ability to act discreetly and apply company policies appropriately to inform decisions and actions.