Please note this role will be an ONSITE position out of the Needham, MA HQ Location. 

A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team, ensuring that we are continuously analyzing marketplace learnings to drive product and process improvements. In this position, you’ll experience unparalleled collaboration with many functions of the organization – Engineering, Customer Excellence, Marketing, Supply Chain, Creative, ID, Quality, Manufacturing and Senior Executives, offering you exposure and interaction rarely found in other roles in the organization. You’ll play a pivotal role in leading product and data analysis to determine reasons for returns, leveraging your learnings to drive sustainable solutions that provide measurable long-term improvements. 

Responsibilities: 

• Analyze customer complaints and investigate field failures – translate learnings into actionable engineering and consumer-facing initiatives. You will represent the voice of the consumer and will coordinate corrective actions, follow-up, and reporting 

• Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives 

• Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions 

• Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded 

• View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action 

• Partner with SharkNinja’s Customer Excellence team to monitor consumer reception and sentiment in field. 

• Leads input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional team 

• Conduct critical analysis on engineering changes (ECN) to make sure changes have no impact on degradation of quality of product 

• Tracks digital escalations and create accurate responses for customers to better understand our product 

• Manage product health reporting and push for continuous five-star experience via iterative design improvements. 

• Always strive for process efficiency – we value a go-getter who can make the most out of any situation and deliver impactful results 

• Act as a product “expert” for cross-functional team member questions and concerns 
• Present status of activities and special projects to senior management regularly 

Qualifications: 

• Bachelor’s Degree (or equivalent experience) in mechanical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company 

• 4+ years of related engineering experience, preferably at a consumer goods company 

• Exceptional analytical, problem solving, and root-cause analysis skills 

• Ability to multi-task and handle tasks with competing priorities effectively. 

• Excellent oral communication & report, business correspondence & procedure-writing skills. 

• Ability to be a team player and work independently  

• Change agent with energy, passion, and enthusiasm to drive change. 

• Demonstrated expertise to effectively communicate within all levels of the organization around design verification and validation activities; production &process controls; Corrective & Preventive Action (CAPA), consumer complaints, and product improvement activities. 

• Demonstrated collaboration, negotiation & conflict resolution skills, ability to lead, acknowledge, develop, communicate & implement a strategy to ensure compliance. 

• Demonstrated understanding of product development lifecycles, design change and document change control, product and process verification and validation methodologies, and manufacturing / production process control methodologies. 

• External Focus: Understanding customer needs, marketplace dynamics, industry trends, and the competitive landscape in the industry/function - Clear thinker: Simplifying strategy into specific actions with clear accountability, making decisions with speed & accuracy based on best available information & communicating priorities clearly & concisely. 

• Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus 

• Ability to work in a fast-paced, deadline driven, high impact environment 

• Strong verbal, presentation, and written communication skills 

• Resourceful, well organized, highly dependable, efficient and detail oriented 

• Ability to be a team player and work independently 

• Ability to travel