About this Senior Product Owner, Clinical role at CenterWell
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The Senior Product Owner is a member of the Utilization Management Web team responsible for defining requirements, IT needs, and user stories while also prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The Product Owner maximizes value produced by the team by ensuring user stories meet the business' needs and complies with the Definition of Done. This role has significant relationships and responsibilities outside the Agile team, including working with other Product Owners, Product Managers or Operational Leaders, HGB Associates, Business Owners, and other stakeholders. This role serves as the integral connector between business or operational functions and technology.This role has significant relationships and responsibilities outside the Agile team, including working with other Product Owners, Product Managers or Operational Leaders, HGB Associates, Business Owners, and other stakeholders. This role serves as the integral connector between business or operational functions and technology.
Job Description:
The Senior Product Owner is responsible for having a deep understanding of how and which technology platforms and tools are used by HGB associates in the respective operational area they support. This understanding serves as the foundation for improving technology that increases the value of products and services indirectly and/or directly to HGB customers. This understanding occurs through either being a user of this technology or learning through other users. Critical thinking, problem solving, and keen listening skills are required for this role
Once this understanding is achieved, the Senior Product Owner is responsible for engaging with the Product Manager or Operational Leader to learn priorities and pressing needs of the operational team. The Senior Product Owner is then positioned to serve as a representative of the operational team to define and prioritize requirements, initiatives, and/or user stories with the Agile Team. This will require work assignments that are moderately complex to complex where the analysis of situations or data requires an in-depth evaluation of variable factors.
As part of the prioritization process, the Senior Product Owner is responsible for preparing and participating in for Program Increments. This includes briefing the Product Manager and/or Operational Leader and other Clinical Operations Leaders on the recommended program vision, roadmap, and content presentations.
Once the Program Increment is complete, the Product Owner is responsible for iteration and program execution which includes, but is not limited to maintaining team backlog; iteration planning; accepting user stories; assisting with decision making related to sequencing of work; ensuring and facilitating adequate user testing prior to push to production; and coordinating with other Product Owners as needed. Included in this phase is supporting and/or producing the system demonstration of the fulfillment of the user stories for various stakeholders.
While performing in this role, the Senior Product Owner must possess excellent communication skills with all stakeholders to ensure the right product is being built, in the right order, within budget and by the deadline. The Senior Product Owner monitors progress throughout the feature life-cycle, working closely with the operational team to resolve questions and challenges, reduce risk to contract standards and minimize delays. The Senior Product Owner will serve as the Agile team's primary contact for information, work prioritization, and decision-making while also reporting back to the Product Manager and/or Operational Leader to report progress and to ensure alignment.
Key Accountabilities:
1. Works with business teams, scrum master, product managers, Clinical Operations leaders and other HGB teams on understanding and communicating the business needs and priorities. This effort will also include document demands in ServiceNow or designated system. 20%
2. Acts as the main point of contact for the agile scrum team to ensure the product is being built within budget and deadline. Communicates and collaborates with Clinical Operations leadership and other Product Owners on progress, status, and challenges. 20%
3. Participates in the daily, weekly, and monthly scrum team activities by articulating IT needs and requirements, writing features and stories, works prioritizations, obtains product manager alignment on features, stories, and prioritization, makes critical decisions, and builds the backlog for their product. 60%
This role description in no way states or implies that the key accountabilities above are the only ones being performed by the individual(s) with this role description. The individual(s) may be called upon and required to follow other instructions or perform other duties and tasks requested by his or her supervisor, consistent with the purpose of the position, department and/or company objectives.
MINIMUM QUALIFICATIONS (Experience, Education & Special Certifications…)
- Bachelor degree or equivalent
- 5+ years of technical experience, product ownership, or project management experience
- Exceptional oral and written communication skills
- Detail oriented with excellent organizational and project management skills
- Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work
- Problem solver who can find viable solutions that meets business needs, absent from all ideal tools and resources.
- Ability to prioritize and handle multiple tasks with concurrent deadlines
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Use your skills to make an impact
Additional Information
- Our Department of Defense Contract requires U.S. citizenship for this position·
- Candidates will Successfully receive interim approval for government security clearance (NBIS - National Background Investigation Service)·
- HGB is not authorized to do work in Puerto Rico per our government contract. We are not able to hire candidates that are currently living in Puerto Rico.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 11-14-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
