About this Senior Product Manager role at Toast
Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running the businesses they love. We've grown into a leading hospitality software company in the U.S., and are now entering our next phase of growth—one defined by scale, complexity, and a new class of enterprise customers.
Every restaurant is unique, and a restaurant's menu expresses its individual brand and product offerings. Inside a Toast restaurant, the definition of the menu becomes the common language between guests, servers, and the kitchen. In our digital ordering products, a great menu serves as both a billboard and a roadmap to an excellent dining experience. It is the central hub for restaurant configuration—it determines what guests can order, how the dishes are presented and priced in different contexts, where they are routed for fulfillment, how they are prepared, whether the ingredients are still available, and how they are classified for reporting.
A menu is always evolving: kitchens create new dishes, managers experiment with pricing and presentation, and staff optimize the menu for restaurant operations. As our customers grow—from single-location cafés to enterprise brands with thousands of locations—so does the complexity of managing these changes consistently, confidently, and at scale.
The Menus team is building for this future. We own the user experiences and APIs that all Toast customers use to manage their menus, the APIs consumed by first- and third-party integrations (like DoorDash and UberEats), and the underlying menu data models that support the full spectrum of restaurant verticals—from Pizzerias to Fine Dining to Retail. We are working to make menus truly enterprise-grade: allowing customers to efficiently audit and manage changes across thousands of locations, while innovating on conversational menu management experiences powered by the Toast IQ platform.
We're looking for a Senior Product Manager to drive the vision, strategy, and execution of the customer-facing menu management experience. You'll work closely with engineering, design, and go-to-market teams to craft an experience that helps customers manage their menus with confidence—whether they're rolling out a seasonal menu, updating prices across hundreds of locations, or restructuring their menu to improve kitchen throughput. You'll collaborate closely with a partner menus team based in the US to ensure a coherent and unified product strategy across the menus domain.
About this roll* (Responsibilities)
- Own and evolve the product strategy for Toast's menu management experience, with a focus on:
- Designing workflows that help customers manage menu changes over time—pricing updates, seasonal rotations, item availability, and structural changes that improve kitchen speed and operational efficiency
- Building experiences that work for the full spectrum of Toast customers: from owner-operators managing a single location to enterprise teams managing menus across thousands
- Exploring and integrating automation and AI-assisted ('agentic') workflows into menu configuration and publishing experiences, in partnership with the Toast IQ platform
- Ensuring coherence across the menus product surface area, in close collaboration with the US-based menus PM and leadership
- Build and maintain a roadmap in alignment with business OKRs, customer needs, and technical feasibility
- Drive feature development from ideation through launch—writing clear specs, collaborating with engineering and design, and measuring success
- In partnership with engineering and design counterparts, contribute to a development team by providing clear direction, setting priorities, and fostering a culture of customer-centricity, innovation, and accountability
Do you have the right ingredients*? (Requirements)
- Bachelor’s degree or equivalent practical experience
- 5+ years of product management experience, preferably with platform or POS products
- Strong track record of delivering user-facing features in fast-paced environments
- Analytical rigor—you use data to make decisions and validate assumptions
- Empathy for restaurants and a passion for improving their day-to-day
- Excellent communication skills and ability to influence without authority
- Experience working cross-functionally and collaborating effectively across time zones
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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