At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Product Manager, Loyalty

Team Description:

The role sits within the Loyalty Product organization and is specifically focused on assurance products strategy for members across Hotels.com, Vrbo, and BEX. The broader loyalty team currently works across multiple areas including loyalty for other brands such as Expedia & Vrbo, 3P partnerships, AI/ML-driven personalization, promotions & incentives etc.
The team partners closely with brand GMs, marketing, engineering, design, finance, legal and other product stakeholders to improve the loyalty experience, drive clearer value for travelers, and increase outcomes such as active members, first transactions, repeat bookings, and direct return behavior for Expedia Group.

What you’ll do:

• Define the product vision and multi-quarter roadmap for loyalty assurance products across brands.

• Set clear priorities across protection and flexibility offerings.

• Partner with InsurTech, Engineering, Design, Analytics, Finance, Legal, and Brand teams to drive discovery, delivery, and launch readiness.

• Define the member value proposition and eligibility model for assurance benefits within One Key.

• Use data, experimentation, and market insight to evaluate product fit and member impact.

• Drive the in-product member experience for assurance products.

• Align stakeholders around strategy, priorities, tradeoffs, and investment decisions.

• Manage ambiguity, unblock dependencies, and keep multiple workstreams moving in a highly matrixed environment.

• Apply AI/ML and rule-based contextualization and personalization to improve member relevance and business outcomes.

What success looks like

• A clear cross-brand assurance strategy that connects loyalty benefits to repeat booking and member retention.

• A prioritized roadmap that balances member value, commercial outcomes, and delivery feasibility.

• Strong partnership with InsurTech that results in scalable, compliant, and brand-appropriate launches.

• Measurable improvement in loyalty engagement, repeat purchase, and assurance adoption and usage.

• Clear alignment across business and technical stakeholders throughout discovery and delivery.

Who you are

• An experienced product leader with a track record of owning complex, technical, cross-functional products.

• Strong at product vision, roadmap definition, prioritization, and stakeholder alignment.

• Comfortable operating across brands, geographies, and business models.

• A clear communicator who can simplify sophisticated product and commercial concepts.

• Data-driven, customer-focused, and comfortable making decisions in ambiguity.

• Skilled at leading through influence and collaborating across functions without direct authority.

Minimum qualifications

• 7+ years of product management experience, or equivalent experience leading complex product initiatives.

• Experience leading highly technical consumer or platform products in a matrixed organization.

• Proven track record of building and scaling products with multiple stakeholders and business constraints.

• Experience partnering with Engineering, Design, Analytics, and business stakeholders.

• Strong written, verbal, and stakeholder communication skills.

• Bachelor’s or Master’s degree in a related field, or equivalent experience.

Preferred qualifications

• Experience with travel, fintech, insurance, loyalty, or marketplace products.

• Experience working with partner-led product models and regulated or quasi-regulated offerings.

• Experience with experimentation, personalization, segmentation, or behavioral analytics.

• Ability to connect customer needs to measurable commercial and member outcomes.

• Ability to lead through influence without direct authority.

Why this role matters

Assurance products are becoming an important part of the loyalty value proposition and a key lever for making One Key more relevant across brands and traveler segments. This role will help shape how Expedia Group turns that opportunity into a durable, differentiated member benefit.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity