🚀 Global tech scale-up
🏖 Unlimited Paid Time Off & flexible work hours
🌍 Work 100% remotely or from our offices (Bratislava, Prague, Barcelona)
💡Coaching sessions with our resident communications advisor

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

About the role

Here, at CloudTalk, Product Management is not just any role. Being part of the CloudTalk R&D teams, means working within empowered and autonomous teams that are building the future of the business.

You’ll shape the future of AI + Human communication for our core Sales & Support segment and expand qualification & deflection-like cases in other industries. Join us and be a part of an amazing journey powered by world-class technology!

What you will do:

• Build a deep understanding of your core users through direct and indirect research.
• Craft a vision and strategy that contributes to our product strategy and drives measurable progress toward our business goals and customer outcomes.
• Translate this knowledge into a compelling, well-researched strategy & roadmap that achieves record-breaking growth for CloudTalk and industry-leading success for your customers’ businesses.
• Complete the day-to-day work that brings these ideas to the user - co-leading customer discovery alongside your peers in Product Management & Product Design, facilitating journey mapping sessions, identifying key, golden tasks for your user segment, and aligning both R&D and GTM teams around well-articulated solutions to customer problems.
• Collaborate with teammates in your team, other product teams, and key roles in Product Marketing, Customer Experience, and R&D to iteratively identify, validate, and define solutions to users’ day-to-day challenges.
• Collaborate, learn, & lead across R&D and CloudTalk-wide to level-up approaches and drive product-led decision-making.

What we are looking for:

• 5+ years of experience in B2B, preferably in audio, visual, or omnichannel communication, focusing on manager and operational user personas, and translating user needs into problems solved for these personas.
• A track record of measurable changes in user behaviour that drive your company’s & your customers’ business metrics.
• You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, user flows, and impact of multi-phase initiatives. Articulating complex problems in a digestible way.
• You focus on creating measurable outcomes and using qualitative & quantitative research to inform decisions. You’re as data-obsessed as your user-obsessed.
• You are a flexible communicator and are as comfortable in a call with a busy front-line Sales or Support team manager or in a strategic discussion with CloudTalk’s exec team.
• You work AI-fluently and can show it. You have concrete examples of workflows you've rebuilt — discovery synthesis, spec drafting, competitive analysis — and you can explain what you deliberately kept human and why.
• You catch what the model gets wrong. You've been burned by a confident, plausible, incorrect output and you can describe how you spotted it. You own everything you ship regardless of how it was produced.
• You are stress-resilient, focused & highly organized.
  

Why you will love to be a CloudTalker:

Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package.

Get better, faster

• 💬 A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.
• 🛠️ You grow by shipping, and we build around that. Roughly 70% of your development comes from hands-on work on real problems. We back the rest with coaching and formal training, following the 70/20/10 model.
• 🪜 Promotions without guesswork. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.
• 📈 A path to equity. In R&D, equity is earned, and the bar is public: deliver exceptional results and impact, and you get your stake. When the company wins, you win with it.

Work the way you work best

• 🌴 Unlimited PTO, and we mean it. Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more.
• 🌍 Fully remote, offices optional. R&D works remotely by default. When you want a desk, a whiteboard, or other humans, our hubs in Bratislava, Brno, Prague, and Barcelona are open to you. No office-days quota.
• ⏰ Flexible hours, built around your team. Start early or shift late as life needs it. Be there for meetings and your team's core overlap; how you arrange the rest of your day is yours.
• 💻 Gear that doesn't fight you. A MacBook for work, plus a home-office allowance to build a setup you like sitting at.

Rest like you mean it

• 🔋 Recharge Fridays: 4 extra all-company days off a year. Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point.
• 🏃 Fitness allowance. Gym, climbing, yoga, whatever keeps you moving. You choose, we pay.

People worth staying for

• 💸 Up to €5,000 per referral. You know great engineers. When we hire one of them, you get paid for it.
• ✈️ Two offsites a year worth packing a bag for. The all-company offsite (last year: Tuscany 🇮🇹) plus a dedicated R&D offsite, both somewhere remote enough that people actually talk.
• ⚡ Hackathons twice a year. Two days to ship the idea you keep bringing up at lunch.
• 👕 Fresh CloudTalk swag every year, with a points system to earn more.

What to expect from our hiring process:

1. 30-min Call with our TA Team.
2. 60-min Interview with CPTO.
3. 90-min Product Challenge Interview (AI tools permitted and expected - we assess your judgement, not your unassisted output).
4. 45-min Culture Bar Raiser Call + 45-min Meet the Team scheduled back2back.

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Policy.